Cannot update shipping address
Scenario
Customer
I need to change the delivery address for my order. Can you help?
Aide
I apologize, but I'm unable to change the shipping address for your order at this time. Your order has already been shipped and is currently in transit. You might want to contact the shipping carrier directly to see if they can assist with redirecting the package to your new address.
Customer
Oh, I see. I'll try contacting the carrier then. Thanks for letting me know.
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About this template
This scenario is used when a customer requests a change to their shipping address when the order has already been shipped! At this point, it is no longer possible to halt the shipment or the address since the shipment has already gone out and is enroute to the customer. However, the carrier might still be able to help them.
Estimated savings
This template saves our customers 3 minutes per conversation on average
Categories
This template is part of the Order management Collection
This cannot update shipping address template belongs to the order management collection, curated to help you assist your agents with order management requests like cancelations and address changes. Explore the rest of the collection: