Update shipping address
Scenario
Customer
Hi, I need to change the shipping address for my recent order. Can you help me with that?
Aide
I've successfully updated the shipping address for your order. Your shipment will be sent to the new address you provided.
Customer
That's perfect, thank you so much for your help! Have a great day!
You can edit this template and customize it to fit your business after importing it
About this template
This scenario is used when a customer requests a change to their shipping address when the order hasn't been shipped yet. At this point, it should still be possible to change the address since the shipment has not gone out yet.
Estimated savings
This template saves our customers 4 minutes per conversation on average
Categories
This template is part of the Order management Collection
This update shipping address template belongs to the order management collection, curated to help you assist your agents with order management requests like cancelations and address changes. Explore the rest of the collection: