Can I change my shipping address after the order ships?

Not on the order itself. Once the carrier has the package, the store cannot change the address, but the carrier may offer a redirect or a hold for pickup.

Can AI change the shipping address on a Shopify order?

Aide can, before the order ships, once you have turned the action on and the shopper is verified.

Should the confirmation go out before the change is saved?

No. Send it once the order shows the new address. A confirmation for a change that failed is worse than no reply.

What if the customer only sends a new street name?

Keep the rest of the address as it is. Aide sees the current shipping address and changes only the part the shopper gave.

Change of address email template

Change the address before it ships.

Confirm the new address once it is saved on the order, or explain the carrier's options if it has already left.Updated November 3, 2026 · By Ziyad Basheer

Use this template free See the template

Short answer

A shipping address can usually be changed until the order ships, and after that only the carrier may be able to redirect the package. Confirm the new address once it is saved on the order, and if it has shipped, point the customer to the carrier.

The templates

Fills in from Shopify, with a fallback

EmailAddress updated

Subject: Your new delivery address for order.name

Hi customer.first_name, Done. order.name will now ship to: order.shipping_address If anything in that address looks wrong, reply before it ships and we will fix it.

ChatAlready shipped

order.name has already left us with order.tracking.carrier, so the address on the order can no longer be changed. You may be able to redirect it with the carrier using tracking number order.tracking.number: order.tracking.url

Internal noteBefore you reply

Address change requested on order.name. Address on the order: order.shipping_address. Fulfillment: order.fulfillment_status. If unfulfilled, update the address and then reply. If shipped, only a carrier redirect is possible.

When to use

The customer asks to change the delivery address on an order that has not shipped yet. Not when the order has already shipped, or when only an apartment or unit number is missing.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.

Only if

They ask to change itYour address change topic is detected, and order exists is true.

Not shipped yetTracking exists is not true: send the confirmation once the change is saved.

Already shippedTracking exists is true: send the carrier reply instead.

Example conversation

Customer

I need to change the street on #1042 to 2 Elgin St.

Aide

Done. #1042 will now ship to 2 Elgin St, Ottawa, ON K1P 1C1. If anything in that address looks wrong, reply before it ships and we will fix it.

Customer

Perfect, thank you.

✓Shipping address updated in Shopify · Order #1042

Frequently asked questions

: Not on the order itself. Once the carrier has the package, the store cannot change the address, but the carrier may offer a redirect or a hold for pickup.
: Aide can, before the order ships, once you have turned the action on and the shopper is verified.
: No. Send it once the order shows the new address. A confirmation for a change that failed is worse than no reply.
: Keep the rest of the address as it is. Aide sees the current shipping address and changes only the part the shopper gave.

Cancel orderConfirm a cancellation, or explain it already shipped.Email · Chat · Internal note Order being preparedThe order is confirmed but has no tracking yet.Email · Chat · Internal note Order not foundNo order matches the customer yet.Email · Chat · Internal note

Send this with the order filled in

Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.

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