Cannot cancel order
Scenario
Customer
Hello, I want to cancel my order. Is that possible?
Aide
I'm sorry, but I'm unable to cancel your order at this time as it has already been shipped and is in transit. Once you receive the package, you can initiate a return process if you still don't want the item. Would you like me to provide you with information about our return policy?
Customer
Yes, please. I'd like to know more about the return process.
You can edit this template and customize it to fit your business after importing it
About this template
This scenario is used when a customer wants to cancel their order after it has been shipped! At this point, it is usually no longer possible to cancel the order since it already went out, but they can return the order once it is received.
Estimated savings
This template saves our customers 3 minutes per conversation on average
Categories
This template is part of the Order management Collection
This cannot cancel order template belongs to the order management collection, curated to help you assist your agents with order management requests like cancelations and address changes. Explore the rest of the collection: