Lost in transit
Scenario
Customer
My order was supposed to arrive weeks ago, but the tracking hasn't updated in a long time. Is it lost?
Aide
We're concerned that your package may be lost in transit. We're initiating an investigation with the carrier and will contact you with next steps once we have more information.
Customer
I'm glad you're looking into this. Thank you for taking it seriously!
You can edit this template and customize it to fit your business after importing it
About this template
This scenario is used when an order appears to be lost in transit, where the order was shipped but tracking information has not been updated in a while, indicating that the order was not delivered and is not moving. At this point, the best course of action is to confirm with the courier whether the order is still enroute and consider sending a replacement to appease the customer.
Estimated savings
This template saves our customers 4 minutes per conversation on average
Categories
This template is part of the Order tracking Collection
This lost in transit template belongs to the order tracking collection, curated to help you automate order tracking based on common shipping fulfillment scenarios. Explore the rest of the collection:
Order being prepared
Save 4 mins per conversation
Order in transit
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Recently delivered
Save 4 mins per conversation
Tracking not available
Save 4 mins per conversation
Shipment exception
Save 3 mins per conversation
Lost in transit
Save 4 mins per conversation
Order not found
Save 3 mins per conversation