Shoppers can now chat with Aide while they check out and right after they order, without leaving Shopify's checkout. Questions that stall a purchase get answered on the spot, and "where's my order?" can start from the order confirmation page.
How it behaves
- At checkout (Shopify Plus stores): the chat button sits in the corner of the checkout. Aide knows the shopper is checking out and what's in their checkout, keeps answers short, and points them to the checkout's order summary for shipping, taxes and discounts, which it can't see.
- Adding from the chat at checkout: product cards' "Add to cart" adds the item straight to the checkout. If the checkout can't take new items (for example, an express checkout), the card says so.
- On the thank-you page (every plan): Aide knows the shopper just placed an order and which one. A shopper signed in to their store account is verified for that order straight away. A guest is asked only for the email they ordered with, not the order number. Until then Aide shares no order details.
- Orders from these chats are attributed to Aide in your reports, the same as storefront chats.
- Only one chat app can be active in a Shopify checkout at a time. If your Aide widget is turned off, nothing shows.