Chat messages now show who sent them, Aide's handoff note reads as labelled sections, and the details pane drops the controls the conversation header already has.
How it behaves
- Chat messages: a customer's messages show their name (and email) instead of "Customer", taken from the helpdesk contact or the matched store customer. With no name known, the email is shown.
- Aide hands off a conversation: its note shows "Customer wants", "Tried so far", "Aide did" and "Needed next" as labelled sections, with the facts it collected (order number, email…) listed under them. Notes that don't follow that shape show as plain text, as before.
- Details pane: status, priority, assignee and team are no longer repeated there; change them from the conversation header, where the assignee picker also lists teams.
- Copying the conversation ID: it moved from the details pane to the header's three-dot menu, as "Copy convo ID".
- No fields set up: the Fields section is hidden instead of showing an empty hint.