Reply templates now fill in the customer's order details from your store, so a template like "Your order {{ order.name }} shipped with {{ order.tracking.carrier }}" arrives complete.
How it behaves
- Customer:
customer.orders_countandcustomer.total_spent. - Order:
order.number,order.name,order.status,order.financial_status,order.fulfillment_status,order.total,order.currency,order.created_at,order.items,order.shipping_address, andorder.tracking(number, link, carrier, status, estimated delivery). - Which order: the order the conversation is about when Aide recorded one, otherwise the customer's latest.
- Only for verified customers: store data fills in only when the customer's identity is verified, the same rule Aide's own replies follow. A visitor who only typed an email address doesn't see someone else's orders.
- Amounts show like the order cards ("$89.00 USD");
{{ order.total | money: order.currency }}still works. - In the inbox: inserting a template in the reply box now fills these values too.