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Live cart in Shopify chat

See the cart while you chat.

With Aide Chat on your Shopify store, the shopper's cart sits in the conversation and updates as they shop. Nobody has to ask what's in it. · By
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Short answer

When a shopper chats from your Shopify store with Aide Chat, your team sees their cart in the conversation, with each item's option, quantity and price and the total, updating within a couple of seconds. Aide reads the same cart and the product or collection being viewed to answer.
Where it shows
In the conversation's details, under Currently viewing and Cart.
What it lists
Each item's picture, option, quantity and price, plus the total.
Page context
The product and option with price and stock, or the collection.
Sales from chat
Orders and revenue from Aide chats in Analytics, within 30 days.
Setup
Nothing to do with the Aide Chat app embed on your store.
Plans
Every plan, Free included.
In the conversation

Answers about this cart, on this page

Aide and your team see what the shopper sees, so nobody reads out sizes and quantities.

Aide reads the cart, so the shopper never has to list what's in it.
Customer
Did I add the medium or the large?
Aide
You have the Linen Overshirt in Medium, Sage, and one pair of Canvas Chinos in 32. Your total is $148.00.
✓Read from the live cart · 2 items

On a product page, "this" means the product and option the shopper picked, so stock and price answers are about it.
Customer
Does this come in blue?
Aide
Yes, the Ridge Runner comes in Navy, and size 10 is in stock at $129.00.
✓Product page · Ridge Runner, size 10

On a collection page, Aide answers from up to six products in that collection and says when it looked at only some.
Customer
Which of these is best for a beginner?
Aide
Of the six boards here, the Cruiser 32 is the easiest to learn on, with a wider deck and softer wheels. It's on the card below if you'd like it.
✓Answered from the Skate collection · 6 products

After an add to cart from the chat, a row offers up to three products that go with it, all active, priced and in stock.
Customer
Added the boots. Anything I'll need with them?
Aide
These go well with the Ridge Runner: Merino hiking socks and the waterproofing spray. Both are in stock.
✓Pairings from Shopify Search & Discovery

An order placed with a cart filled from Aide's product cards shows a badge on the conversation, even when the shopper isn't matched to a customer.
Customer
Just checked out, thanks for the help.
Aide
Glad it helped. Enjoy the boots, and message me here if anything about the order comes up.
✓Bought after this chat · Order #4127 · $164.00

How the cart behaves

  • A shopper has one cart, so every open conversation from them shows the same one.
  • A closed conversation keeps the cart as it was; if the shopper writes again, the live cart returns.
  • Signing in brings the cart along. An item Aide can't match to a synced product still shows, with the store's name and price.
  • Changes made in another tab show when the shopper returns to the store's tab.
  • The section hides while the cart is empty.
  • Checkout is a separate surface. On Shopify Plus stores the chat there is support-only and opens when the buyer clicks it.

Frequently asked questions

No. Aide reads the cart and tells the shopper how to change it. Shoppers add products themselves from Aide's product cards, and Aide doesn't work out discounts, shipping or taxes from the cart.

No. Seeing a cart is not access to an order. Aide discusses orders only with verified shoppers, and doesn't use a "Bought after this chat" order in its answers unless the shopper is verified.

The order shows a "Bought after this chat" badge in the conversation. Analytics adds these up under Sales from Aide chats, with revenue as placed, cancelled orders left out and each currency shown separately.

No. The live cart is read only on your store's own site, after the shopper has started a conversation. Elsewhere, products added from the chat go into a separate cart, and a Checkout button opens it in a new tab.

Chat in Shopify checkout needs Shopify Plus and recommends products only when the buyer asks.

On WooCommerce stores, and on storefronts without the Aide Chat app embed, such as a headless storefront. The live cart and page context come from the app embed on your store's own site.

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