Can My AskAI cancel or refund a Shopify order?

Through a Task. Its Shopify docs, checked November 3, 2026, set up an order-status task for you; refunds, cancellations and address changes run as Tasks that call an API through Tools you configure. Aide does all three for verified shoppers without API work.

How is My AskAI priced?

Pro is $199 a month, or $130 billed yearly, with about 1,000 chat tickets, since one conversation credit covers two AI replies. Extra usage is about $0.12 a ticket on Pro and $0.10 on Scale, which is $499 with 2,000; Enterprise starts at $999. Its Shopify App Store listing shows Pro at $149 a month.

When is My AskAI the better choice?

When your helpdesk is Intercom, HubSpot, Freshdesk or Freshchat, when you want the AI inside Slack or Microsoft Teams through its $49 add-on, or when you support a software product as well as a store. Its Scale plan also runs a separate agent per brand, region or customer type.

When is Aide not the right fit?

When you need phone or voice, which Aide does not offer, or need to change orders on WooCommerce. Aide reads WooCommerce stores, but its order actions run on Shopify.

Does Aide work inside Front?

Yes. Aide reads every Front shared inbox, writes its drafts as Front drafts that stay current as the customer writes again, and answers email once an inbox is live.

Can I bring my knowledge over from My AskAI?

Point Aide at your website, and it imports up to 300 pages, or at your Zendesk, Gorgias, Intercom, Help Scout or Front help center. Shopify products sync in on their own as product pages.

My AskAI alternative

Order changes built in, not wired up.

My AskAI looks up Shopify orders and needs an API Task for anything that changes one. Aide cancels, refunds and edits addresses for verified shoppers with nothing to build.Updated November 3, 2026 · By Ziyad Basheer

Start free See the comparison

Short answer

Aide is a My AskAI alternative for Shopify stores that want the AI to cancel orders, change addresses and refund without connecting their own APIs, with refunds waiting on your team's approval. Aide also works inside Front or on its own, and starts free.

Pricing unit: Aide: per AI reply. My AskAI: credits, 1 credit per 2 AI replies.
Entry price: Aide: Free, then $39. My AskAI: Pro at $199 a month, about 1,000 chats.
Trial: My AskAI: 30 days free, no card. Aide: a free plan with no end date.
Helpdesks: My AskAI: Intercom, Zendesk, HubSpot, Gorgias, Freshdesk, Freshchat. Aide: Zendesk, Gorgias, Front.
App Store reviews: My AskAI: no reviews yet. Aide: 5.0 from 3.
Checked: November 3, 2026, using My AskAI's pricing page, Shopify docs and App Store listing.

Where they differ

A return started in the chat.

Once you switch returns on, Aide follows your Shopify return rules, including the window and excluded tags like final-sale, and files the return as a request your store approves.

With My AskAI, a return, refund or address change runs as a Task with a Tool that calls an API your team provides. Its ready-made Shopify task covers order status.

Customer

Can I return the sneakers from #1084? They're a size too small.

Aide

Of course, Leo. Order #1084 is still inside the return window, so I've sent a return request for the sneakers to our team. You'll hear back once it's approved.

✓Order #1084 verified · Return requested in Shopify

Side by side

	Aide	My AskAI
Order status	Yes, with live UPS and FedEx tracking	Ready-made task: order ID plus email
Cancel, refund, change address	Built in, for verified shoppers	Tasks calling an API you provide
Refund approval	A teammate approves by default	Set in the Task you write
Front	Drafts and answers inside it	Not among its listed helpdesks
Intercom, HubSpot, Freshdesk	Not supported	Supported
Where handoffs land	Aide Helpdesk, or your Zendesk, Gorgias or Front	Your existing helpdesk, per its FAQ

Checked November 3, 2026 against My AskAI's public pages. Sources below.

1,000 chats, priced both ways

Take 1,000 conversations a month in your helpdesk's chat.

At 2 AI replies each, Aide needs 2,000 replies: Pro at $149, with 4,000 included. My AskAI Pro covers about 1,000 such chats at $199 a month, or $149 through its Shopify listing.
At 3 replies each, Aide is still $149. My AskAI uses 1,500 credits, so about 500 extra at roughly $0.12, near $259 at the website price.
Email: My AskAI bills a first email reply as 1 credit, twice a chat reply. Aide counts it as one AI reply.
Task and tool replies add $0.02 each on My AskAI. Aide's order actions add nothing beyond the reply.

Billed yearly, Aide Pro is $119 a month and My AskAI Pro is $130.

Sources

My AskAI facts were checked on November 3, 2026 against its pricing page, its help articles on usage costs, Shopify, Tasks and Actions (Tools), and its Shopify App Store listing. Aide's figures are its live pricing and App Store listing. Aide maintains this page; if a My AskAI detail has moved on, a note to support@aide.app gets it corrected.

Frequently asked questions

: Through a Task. Its Shopify docs, checked November 3, 2026, set up an order-status task for you; refunds, cancellations and address changes run as Tasks that call an API through Tools you configure. Aide does all three for verified shoppers without API work.
: Pro is $199 a month, or $130 billed yearly, with about 1,000 chat tickets, since one conversation credit covers two AI replies. Extra usage is about $0.12 a ticket on Pro and $0.10 on Scale, which is $499 with 2,000; Enterprise starts at $999. Its Shopify App Store listing shows Pro at $149 a month.
: When your helpdesk is Intercom, HubSpot, Freshdesk or Freshchat, when you want the AI inside Slack or Microsoft Teams through its $49 add-on, or when you support a software product as well as a store. Its Scale plan also runs a separate agent per brand, region or customer type.
: When you need phone or voice, which Aide does not offer, or need to change orders on WooCommerce. Aide reads WooCommerce stores, but its order actions run on Shopify.
: Yes. Aide reads every Front shared inbox, writes its drafts as Front drafts that stay current as the customer writes again, and answers email once an inbox is live.
: Point Aide at your website, and it imports up to 300 pages, or at your Zendesk, Gorgias, Intercom, Help Scout or Front help center. Shopify products sync in on their own as product pages.

Start free with Aide

150 AI replies a month on the Free plan, with every feature included. No card needed.

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