Short answer
The Shopify order status page is where customers follow an order after checkout, reached from the link in their order emails or from their customer account. To customize it, go to Settings > Checkout, click Edit on your configuration, pick Order status in the page selector, and add blocks.- Thank you page
- Shown once after checkout. It may show a confirmation number, not the order number.
- Order status page
- Revisited any time from order emails or the customer account.
- Editor
- Settings > Checkout, then Edit on your checkout configuration.
- Upgrade
- Deadline was August 26, 2026. Stores not upgraded were upgraded automatically.
- Statuses
- Confirmed, On its way, Out for delivery, Delivered, Attempted delivery.
The Thank you page and the Order status page are the two places every customer lands after buying. Most stores leave both at Shopify's defaults, then answer "when does it ship?" and "can I change my order?" by email. A few blocks on these pages answer those questions where the customer is already looking.
Two pages, two jobs
They look alike, but customers use them differently.
- Thank you page: shown once, right after checkout, and never again. It may show a confirmation number instead of the order number while the order is being created. Customers sometimes quote it to support; paste it into the Filter orders field on the Orders page to find the order.
- Order status page: the page customers come back to. It shows the order, and once you add a tracking number, the shipment's status. Partial fulfillments get their own sections, even with different carriers.
An order fulfilled without a tracking number stays Confirmed, so the page never moves. Add tracking at fulfillment, or mark the order as delivered.
How customers get there
The link arrives in their order emails and lives in their customer account.
- Shopify's default Order confirmation, Shipping confirmation and Shipping update emails link to the page. If you customized those templates, add the
order_status_urlvariable yourself (see Shopify order notifications). - Signed-in customers open it from their account, with full details.
- Without signing in, the link shows full details for three weeks in the same browser. After that, tracking, addresses and payment details are hidden until the customer signs in or confirms their order number and email.
On the new customer accounts, an expired link offers sign-in or a fresh link. On legacy accounts, or with sign-in links off, customers can only request a new link.
Customize it
Since the upgrade deadline of August 26, 2026, every store is on the new pages, edited in the checkout and accounts editor.
- In your Shopify admin, go to Settings > Checkout.
- In the Configurations section, click Edit next to the configuration you want to change.
- Open the page selector in the top bar and choose Thank you or Order status.
- Add a block from the Sections sidebar (Add block) or the Apps sidebar, then configure it.
- Click Save.
On the Basic plan or higher, Shopify's Checkout Blocks app gives you static and dynamic content blocks for both pages, enough for a support message without code. Branding (logo, colors, fonts) lives in the editor's Settings sidebar. Old additional scripts no longer run: tracking moves to app pixels or custom pixels, and anything customers see moves to blocks.
What to put there for support
Use the space for the four questions customers email about after buying.
- When it ships: your processing time in plain words, such as "Orders ship within 2 business days."
- Tracking: say the tracking number appears here and in the shipping email once the order ships.
- Changes and cancellations: the window and how to ask. If self-serve returns and cancellations are on, customers can request a return or a cancellation from their account.
- Contact options: your support email, hours, and chat.
The page also shows a Buy again button by default, which you can hide in the editor.
The customer accounts link
The Order status page is a customer account page. On the new customer accounts, signed-in customers get your account navigation in the header and can move from one order to the rest of their history; on legacy accounts that navigation doesn't show. If you haven't set up accounts yet, start with Shopify customer accounts.
Where Aide helps
The pages after checkout are where order questions start, so Aide puts help there. Order help from the thank-you page works on every Shopify plan, and on Shopify Plus Aide adds support-only chat inside checkout. "Get help with this order" in customer accounts opens a chat with that order already attached.
When a shopper asks about an order, the Aide AI Agent answers with an order card and a tracking card in chat: the carrier, the tracking timeline and expected delivery, read live from Shopify and directly from UPS and FedEx. See how that works on Shopify order tracking. For a verified shopper, Aide can also cancel the order or change the shipping address before it ships.