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Gorgias WooCommerce integration

WooCommerce orders and a ready draft, on every Gorgias ticket.

The Aide card puts the customer's WooCommerce orders beside the draft. Once you take an inbox live, Aide answers live chat and email from the order and leaves store changes to your team. · By
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Short answer

Aide connects Gorgias and WooCommerce so the Aide card on each ticket shows the draft, topic and the customer's orders, and its AI agent replies on live chat and email in the inboxes you take live. WooCommerce access is read-only, so cancellations, address changes and returns wait for your team.
The Aide card
Draft, topic and recent orders beside the ticket.
Insert draft
One macro, Aide: insert draft, puts the draft in the reply box.
Other channels
SMS, messaging and social tickets get drafts as internal notes.
Steps aside
When a teammate or another AI agent already has the ticket.
Store access
Read-only. Orders, products and customers from your WooCommerce store.
Plans
Gorgias and WooCommerce connect on every plan, Free included.
On your Gorgias tickets

The WooCommerce tickets in your Gorgias queue

Aide reads the order before it writes. Anything that changes the order lands with your team, with the order already in the Aide card.

Aide reads the order's WooCommerce status and answers while the shopper is still in the chat, whether the order is processing or already completed.
Customer
Hi, did order #2290 go out yet? I need it by Saturday.
Aide
It did. Order #2290 was marked completed yesterday, which means it has left our warehouse and is on its way to you.
✓Order status read from WooCommerce · Live chat

Aide finds both orders, checks their status and tells the shopper what happens next. The cancellation goes to your team with the orders in the Aide card.
Customer
I placed order #3718 twice by mistake. Can you cancel one?
Aide
I can see two orders, #3718 and #3719, both still processing. I've asked our team to cancel #3718, and they'll confirm here once it's done.
✓Both orders read from WooCommerce · Handed to your team

Aide answers from your return policy and the order date, and passes the return to your team to set up in WooCommerce.
Customer
Order #1876 came a few weeks ago. Can I still return the rug?
Aide
Yes. Order #1876 was placed 19 days ago, inside our 30-day return window, so the rug qualifies. I've passed your return to our team, and they'll email you the next steps.
✓Order date read from WooCommerce · Return policy checked · Handed to your team

A chipped vase, a wrong colour. Aide looks at the photos on the ticket while it drafts, says only what a photo shows and leaves the fix to your team.
Customer
The vase from order #4405 arrived like this. See the photo.
Aide draft
I'm sorry. The photo shows a chip on the rim of the vase from order #4405. Our team will arrange the next step and reply on this ticket.
✓Draft as internal note · 1 photo read

On topics set to Drafts, the reply waits in the Aide card when your agent opens the ticket, written from the order and your help center.
Customer
Do the linen napkins in order #5032 come pre-washed?
Aide draft
They do. The linen napkins are stone-washed before they ship, so they're soft from the first use. Order #5032 is still processing.
✓Draft in the Aide card · Product details from WooCommerce
What your team gets

WooCommerce answers, without leaving Gorgias

Your team keeps working in Gorgias. Aide reads every chat, email and messaging integration and does its work on the ticket.

Every integration, its own inbox

Each chat, email and messaging integration is its own inbox in Aide, with its own rollout.

Drafts from your macros

Aide learns which Gorgias macros your team sends for which situations, and drafts from them.

Topics on every ticket

Written back as tags or a ticket field such as contact reason.

Your help center, imported

Import your Gorgias help center, so answers come from your own articles.

Writes like your team

On a new account, Aide reads your past replies and writes its own style guide.

Posted under your name

Replies and notes written in Aide post to Gorgias under the teammate's name.
Setup

Gorgias, then your store, then the first draft

Connect Gorgias

Install Aide from the Gorgias App Store or connect it from Aide. Setup links to the first draft.

Connect WooCommerce

Our team connects your WooCommerce store with you. Orders show in the Aide card on matching tickets.

Choose what runs

Set each topic to AI Agent, Drafts or None. New topics start at Drafts.

Frequently asked questions

Not today. Order actions are Shopify only. Aide reads the WooCommerce order and shows it in the Aide card, and your team issues refunds and cancellations in WooCommerce.

Not for WooCommerce orders. Aide answers from the order's status in your store. Live tracking from UPS and FedEx comes with Aide's Shopify connection.

No. Your team keeps Gorgias with its rules, macros and views. Aide adds drafts, topics on every ticket and replies where you allow them.

Yes. Each inbox starts in Watch only, where Aide decides and drafts without writing to Gorgias. Then it moves to test senders, a share of tickets and everyone.

It reads the standard WooCommerce order, product and customer records. Your own systems can work with Aide through its API and signed webhooks.

Connecting both costs nothing. You pay for AI replies, each message Aide answers or drafts. Free includes 150 a month, and Starter includes 1,000 for $39 a month.

Set it up

Related

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150 AI replies a month on the Free plan, with every feature included. No card needed.

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