Start from a template
The update shipping address template gives you wording for both cases: the change made, and the order that has already left.
If the shopper would rather not receive the order at all, Aide can cancel it under the same rules.
Shopify address changes
Address changes, done before the order ships.
A wrong address is a small problem until the parcel leaves. Aide fixes it in Shopify the moment the shopper asks, at 2am as easily as 2pm. · By Ziyad BasheerShort answer
Aide's AI agent changes the shipping address on an unshipped Shopify order for a verified shopper, in chat or email, and confirms the change in the same reply. A partial edit, such as a new street or apartment, keeps the rest of the address on the order.- What it changes
- The shipping address on an order that hasn't shipped, in full or in part.
- Who can ask
- The person who placed the order, signed in or matched by order number and email.
- After shipping
- No change attempted. Aide shows the tracking and explains your policy.
See it work
The address fixed in one reply
When the shopper spells out the change, Aide makes it. When something is unclear, it asks first.
Aide reads the address already on the order, so the shopper only types what changed. City, postal code, name and phone stay as they were.
Customer
Please change the street on #1001 to 2 Elgin St.
Aide
Done. Order #1001 now ships to 2 Elgin St. The city, postal code and name stay the same.
✓Shipping address updated in Shopify · Order #1001
When Aide would have to choose between orders or fill in a detail, it describes the exact change and waits for a yes.
Customer
I moved last week. Can you send my order to 14 Bay Rd, Apt 3?
Aide
You have two orders on the way, #1042 and #1047. Should I change the address on both to 14 Bay Rd, Apt 3, or only one of them?
✓2 open orders found · Waiting for the shopper to confirm
Aide doesn't try to change a shipped order. It shows where the parcel is and explains what your policy offers next.
Customer
Wrong address on order #1063. Can you fix it?
Aide
Order #1063 shipped yesterday with UPS, so I can't change the address now. Here is the tracking. You can ask UPS to redirect it from their tracking page.
✓Order #1063 in transit · No change made
Customer
Please change the street on #1001 to 2 Elgin St.
Aide
Done. Order #1001 now ships to 2 Elgin St. The city, postal code and name stay the same.
✓Shipping address updated in Shopify · Order #1001
Your rules
Fast for the shopper. Controlled for you.
Its own switch
Turn address changes off and Aide answers from your knowledge, then hands the request over.Drafts when you want them
On a Drafts topic, the confirmed change waits for a teammate, and Aide tells the shopper.Every change on record
The order's action history shows each change and who made it, Aide or a teammate.Frequently asked questions
With Aide, yes, as long as the order hasn't shipped. The shopper asks in chat or by email, and Aide saves the new address on the Shopify order and confirms it.
Yes. Teammates can hold fulfillment from the order with Shopify's incorrect address reason, and the order card shows On hold. Only your team places holds, and teammates can edit the address from the same card while the order hasn't shipped.
The change shows as failed with Shopify's reason, and Aide tells the shopper the address didn't go through.
No. Aide reads WooCommerce orders, but address changes and other order actions are Shopify only.
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