Live chat that knows the order.
Aide Chat adds live chat to your Shopify store from the theme editor. The AI agent answers at any hour with live orders and tracking, and your team steps in whenever it wants. · By Ziyad BasheerShort answer
Aide Chat is a live chat app for Shopify stores. The Aide AI Agent answers shoppers with their real orders, tracking and your products, and your team can take over any chat from Aide's inbox.- Install
- Switch on the Aide Chat app embed in your theme editor. No code.
- Shoppers
- Logged-in customers are recognised; their past chats follow them across devices.
- Answers with
- Live orders, tracking, your products and your help content.
- Your team
- Replies or takes over in the same chat, from Aide's inbox.
- After hours
- The AI agent keeps answering; follow-ups reach shoppers by email.
- Price
- Free plan with 150 AI replies a month. Human replies are always free.
The question is about an order. So is the answer.
A shopper asks from your storefront. Aide finds their order, reads the live tracking and answers in one message, with the tracking card attached.
When they want a person, "Talk to a person" hands the chat to your team at once, with the order and the conversation already there.
More than a chat bubble
Everything a shopper asks about, answered in the window they already have open.
Orders and tracking
Order and tracking cards, with live status from Shopify, UPS and FedEx.Order changes
Verified shoppers cancel, change an address or start a return in the chat.Product questions
Answers about the product on screen, with product cards and add to cart.Proactive messages
Open a chat on the pages and moments you choose, never at checkout.Help from the order page
The "Get help with this order" button in customer accounts opens a chat with the order attached.Ratings
A 1 to 5 star rating after each chat, reported for Aide and your team.Live on your store in minutes
Install from the Shopify App Store and switch the chat on in your theme.
Install Aide
Add Aide from the Shopify App Store and sign in. The Free plan needs no card.Switch on the app embed
In your theme editor, turn on Aide Chat and save. It starts in your logo and colours.Try it, then go live
Ask the chat what your customers ask, as a test customer with real orders.Frequently asked questions
Install Aide from the Shopify App Store, then switch on the Aide Chat app embed in your theme editor and save. There is no code to paste, and the chat takes your store's logo and colour.
Both, in one window. The Aide AI Agent answers first, and your team can reply in the same chat at any time, or take over when a shopper asks for a person.
No. Chats land in Aide Helpdesk, which is free for up to 2 team members, with assignment, macros and Shopify orders beside each conversation.
The AI agent keeps answering, and you decide what it tells shoppers outside your business hours. If a shopper leaves before your team replies, the reply reaches them by email and their answer comes back to the same conversation.
Yes. Paste the chat snippet into any website and Aide answers from the pages and articles you import, with your team in the same chat. Order lookups and changes need a connected Shopify store.
On Shopify Plus, Aide Chat can run in checkout as support-only chat that opens when the buyer clicks it. On every plan it works on the thank-you page.
Shopify's support for merchants is in the Shopify Help Center at help.shopify.com, where store owners log in to reach Shopify Support. Aide Chat is for your own customers, not for contacting Shopify.
Start free with Aide
150 AI replies a month on the Free plan, with every feature included. No card needed.