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Shopify metafields and size charts

Answers from your size charts and product metafields.

Materials, care, specs and sizing already live in Shopify. Aide syncs every product with its variants and metafields, and answers from what your team keeps there. · By
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Short answer

Aide syncs your Shopify products with every variant and product metafields, such as materials, care and size charts, and answers from them in chat, email and helpdesk drafts. Customer and order metafields show beside the conversation for your team and reach Aide's replies only for verified customers.
Customer metafields
Listed under the customer summary, such as a loyalty tier or wholesale flag.
Order metafields
Listed on each order card, such as a gift message.
Where it answers
Aide Chat, email, and drafts inside Zendesk, Gorgias and Front.
See it work

The product questions your help center can't answer

What is it made of, can it go in the dryer, does it run small: the answer is usually on the product.

Care instructions and fabric kept in metafields are part of what Aide knows about the product, so it answers instead of handing off.
Customer
Can the Alder sweater go in the dryer?
Aide
Best not. The Alder is 100% merino, and its care instructions say hand wash cold and dry flat.
✓Answered from product metafields · Alder Sweater

Measurements kept as text in a metafield answer fit questions, and the variant table says which sizes are in stock.
Customer
What's the chest measurement on a medium Ridge jacket?
Aide
A medium Ridge jacket measures 42 inches across the chest. Mediums are in stock in Olive and Black.
✓Size chart metafield and variant stock read

When a help article names one of your products by its title, Aide reads that product's page too, for current sizes, stock and price.
Customer
Is the Fenwick boot coming back?
Aide
The Fenwick has been discontinued. The closest style is the Harbor Chelsea Boot in Walnut, in stock in sizes 8 to 11 for $180.
✓Named product read from your article · Harbor Chelsea Boot
What syncs

Every product, as a real page

Connect your store and each product shows up in Aide's knowledge the way it looks in Shopify.

Every variant

SKU, price and stock for each colour and size, plus the product's options.

Collections

The collections a product belongs to, alongside its images, price and availability.

Your metafields

Materials, care, specs and size details, in a Details list on the product.

Files as links

A metafield holding a file, such as a size chart PDF, opens in a new tab.

Always current

Save a product in Shopify and Aide picks it up, showing when it last changed.

Only your fields

Metafields that belong to other apps are left out of answers and the product page.

Frequently asked questions

Aide can. Product metafields sync with each product and inform Aide's answers in chat, email and helpdesk replies. Customer and order metafields show beside the conversation for your team.

Yes, from size details you keep as text in product metafields or sizing articles, together with the product's options and variants.

No. Customer and order metafields follow the same rule as orders, and reach Aide's replies only once the customer's identity is verified.

The product's title has to appear as it does in your store, in any capitalisation. Aide adds at most three per reply, ignores titles under 12 characters such as Belt, and never adds a product that isn't for sale.

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