Size charts and specs kept in Shopify feed these answers too; see Shopify metafields and size charts. Everything Aide does inside Gorgias is on the Gorgias integration page.
Sizing and fit questions
The right size, from your own size guide.
Your fit guide, the product's stock and the photo the customer sent. Aide brings all three together before your team opens the ticket. · By Ziyad BasheerShort answer
Aide answers sizing and fit questions from your fit guides and Shopify product data, including which sizes are in stock. In Gorgias drafts it also reads customer photos and says what they show against your guide, without naming a size from a photo.- Fit guides
- The guide a product page points to is always used on a sizing question.
- Photos
- In Gorgias drafts today, up to four recent JPEG, PNG, GIF or WebP images.
- Not from photos
- An exact size, the cause of a defect, or that an item is unworn.
See it work
Fit questions, answered from your guide
Sizing questions are some of the most common in apparel and footwear, and some of the slowest to answer by hand.
Name the style you know and the one you want, and Aide reads both fit guides so it can convert between them.
Customer
I wear a 10 in your Ranger work boot. What size in the Harbor loafer?
Aide
The Harbor runs roomier than the Ranger, so our fit guide suggests a 9.5. The 9.5 is in stock in Walnut and Black.
✓Ranger and Harbor fit guides read · Stock checked
Aide reads stock for every variant, so a question about one size gets a real answer.
Customer
Do you have the Trail Runner in a 10 D?
Aide
Yes, the Trail Runner is in stock in a 10 D, in Slate and in Black.
✓Variant stock read from Shopify · Trail Runner
In Gorgias, Aide looks at the customer's photos while it drafts and says what they show, judged by your guide. A teammate reviews and sends.
Customer
Photos attached. These feel long. Should I size down?
Aide
Thanks for the photos. These look a touch long in the toe, and the width and lacing look right. Could you send one from the side too, so we can check the heel?
✓Draft in Gorgias · 2 photos read
Styles tagged discontinued, or marked as selling through, are never promised a restock. Aide points to a style that is in stock instead.
Customer
Will the Coastline sandal be restocked in a 7?
Aide
The Coastline is selling through and won't be restocked. The Marina sandal is the closest style, and it's in stock in a 7.
✓Selling through · No restock promised
Customer
I wear a 10 in your Ranger work boot. What size in the Harbor loafer?
Aide
The Harbor runs roomier than the Ranger, so our fit guide suggests a 9.5. The 9.5 is in stock in Walnut and Black.
✓Ranger and Harbor fit guides read · Stock checked
Frequently asked questions
Yes. Aide answers from your sizing and fit articles and your product data. When the customer names two styles, both fit guides are used, so the answer can convert between them.
No, by design. In Gorgias drafts, Aide says what the photos show against your sizing guidance and leaves the size call to your guidance and your team. When a photo doesn't show what the answer needs, the draft asks for one that does.
Yes. When a product is in stock in some sizes only, drafts know which. For products with very long size lists, drafts may only know that some sizes are in stock.
The draft asks them to send the photos again and tells your teammate, in case they can see something Aide can't.
Through your returns portal. Aide's Start your return button opens it on the shopper's order, and they can swap sizes there if the portal offers exchanges. Aide doesn't create exchanges in Shopify itself.
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