Where the tag goes next
A tag is the simplest signal Shopify has: fulfillment apps, Shopify Flow and order filters all read it. To see where order tags sit in the admin and how teams use them, see the Shopify order timeline.
Tag Shopify orders from support
The warehouse hears it before it ships.
When a customer asks you to wait or check something, a tag on the order is how your fulfillment app finds out. Aide adds it from the conversation the moment the request arrives. · By Ziyad BasheerShort answer
Aide tags the customer's newest Shopify order from a support conversation when a procedure says to, such as "Do not import" so a fulfillment app skips it. The tag is added beside the order's existing tags, once per conversation, for a customer Aide has verified.- Which order
- The customer's newest order, once Aide knows who they are.
- Tags per procedure
- Up to five, each up to 40 characters, no commas.
- Existing tags
- Kept. The new tag is added beside them.
- Approval
- None. Adding the step to a procedure is the decision.
- When it can't
- An internal note says which order wasn't tagged and why.
See it work
One request, one tag
You write the procedure once. Aide adds the tag every time a conversation matches it.
A "Do not import" tag keeps the order out of the 3PL's queue while the customer decides.
Customer
Please don't send #4419 yet, I need to check the size with my sister.
Aide
No problem. I've marked order #4419 so it isn't sent to the warehouse yet, and our team will reply here about the size.
✓Order tag: Do not import · Order #4419
A gift tag tells your packing team to leave the prices off the slip.
Customer
Order #5032 is a gift. Can you leave the prices off the packing slip?
Aide
Done. Order #5032 is marked as a gift, so our packing team will leave the prices off.
✓Order tag: gift · Order #5032
Shopify's order list filters by tag, so repeat problems are easy to find later.
Customer
This is the second time my order has arrived damaged.
Aide
I'm sorry it happened again. I've passed order #6120 and your photos to our team, and they'll reply here.
✓Order tag: damaged-twice · Handed off
Customer
Please don't send #4419 yet, I need to check the size with my sister.
Aide
No problem. I've marked order #4419 so it isn't sent to the warehouse yet, and our team will reply here about the size.
✓Order tag: Do not import · Order #4419
How it works
One step in a procedure.
Write the step
Type @ in a procedure's steps, pick Tag the Shopify order and type the tag.Aide checks who's asking
The tag goes on the newest order of a verified shopper, a linked order or a trusted helpdesk sender.Your team sees it
The order's history shows the tag in Aide and in the Aide panel in Zendesk and Front.Frequently asked questions
Shopify Flow adds order tags when store events happen, such as an order being created. To tag from a support request, add Tag the Shopify order to an Aide procedure, and Aide tags the customer's newest order whenever a conversation matches it.
Only if your fulfillment app is set to skip orders with that tag. Check the exact tag your app expects and use the same spelling in the procedure.
No. The tag is added at once, whatever the topic's AI level, because putting the step in a procedure is the decision. Each procedure adds its tags once per conversation.
The newest one, the same order the procedure's Shopify conditions checked. If the newest order is cancelled, nothing is tagged.
Nothing is tagged. Aide posts an internal note saying which order wasn't tagged and why, in Aide and on a connected helpdesk.
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