Order being prepared

Scenario
Customer
Hi, I placed an order recently but haven't received any shipping information. Can you tell me what's happening with my order?
Aide
Your order is currently being prepared for shipment. We'll notify you once it's on the way.
Customer
That's exactly what I needed to know. Thanks for the quick update!
You can edit this template and customize it to fit your business after importing it
About this template
This scenario is used when a customer asks about a confirmed order that has not been shipped yet, therefore it would not have any tracking information. In this case, the user is informed that their order is still being prepared, will be shipped soon, and to re-iterate the expected shipping time estimate.
Estimated savings
This template saves our customers 4 minutes per conversation on average
Categories
This template is part of the Order tracking Collection

This order being prepared template belongs to the order tracking collection, curated to help you automate order tracking based on common shipping fulfillment scenarios. Explore the rest of the collection:

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