ChatThe policy in brief
You can return unused items in their original condition within 30 days of delivery. Final sale items cannot be returned. To start a return, reply here with your order number and we will take it from there.
Return policy reply template
Your return policy, in one clear reply.
The window, the condition, what is excluded and how to start, in the words of your published policy.Updated · By Ziyad BasheerShort answer
Answer a return policy question with four things: the return window, the condition items must be in, what is excluded, and how to start a return. Keep it word for word with your published policy.The template
Yours to fill in
When to send this
They ask about returnsYour return policy topic is detected.
Before they buyOptional: is first message, for shoppers asking before they order.
Example conversation
Customer
What is your return policy? Can I return something if I change my mind?
Aide
You can return unused items in their original condition within 30 days of delivery. Final sale items cannot be returned. To start a return, reply here with your order number.
✓Answered from your return policy
Frequently asked questions
The window and when it starts, the condition items must be in, anything excluded such as final sale, who pays return shipping, and how to start.
Yes. Aide answers from your knowledge, so import your policy page and its replies quote the same terms.
Start the return instead of quoting the policy. The return request template covers that conversation.
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.