ChatShare the code
You can use CODE for 10% off your order at checkout. To hear about future offers first, you can sign up to our emails at the bottom of the site.
Discount code request reply
A kind answer to “do you have a code?”
Share the code anyone may use, or say there is none right now and where offers are announced.Updated · By Ziyad BasheerShort answer
When a shopper asks for a discount code, share the code you are happy for anyone to use, or say plainly that there is none right now. Then tell them where offers are announced.The template
Yours to fill in
When to send this
They ask for a codeYour discount request topic is detected.
New conversations onlyOptional: is first message, so the code is not repeated.
Example conversation
Customer
Do you have any discount codes I could use?
Aide
You can use WELCOME10 for 10% off your order at checkout. To hear about future offers first, you can sign up to our emails at the bottom of the site.
✓Code shared from your scenario reply
Frequently asked questions
Only a code you would publish anyway, such as a welcome offer. Anything larger is a decision for your team.
That is a partial refund, so it goes to your team for approval.
No. Aide shares only the codes in your scenario or your knowledge, and every reply is checked before it is sent.
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.