What is the difference between processing time and shipping time?

Processing time is how long you take to pack and hand over the order. Shipping time is how long the carrier takes after that.

What if the customer has already ordered?

Answer from the order and its tracking instead. The where is my order template covers that.

Shipping time reply template

Two numbers: when it leaves, when it lands.

Give your processing time and the carrier's delivery time for the shopper's region, so they can plan.Updated November 3, 2026 · By Ziyad Basheer

Use this template free See the template

Short answer

Shoppers asking how long shipping takes want two numbers: how long you take to send the order, and how long the carrier takes to deliver it. Give both, for the region they are in.

The template

Yours to fill in

ChatProcessing and delivery

Orders usually leave us within 1 to 2 business days. Delivery then takes 3 to 5 business days within your country, and 7 to 14 business days for international orders. You will get a tracking link by email when yours ships.

When to use

A shopper asks how long shipping takes before they order. Not when they ask where an order they already placed is.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.

Only if

They ask how longYour shipping time topic is detected.

One reply per regionOptional: destination country, when your times differ by country.

Example conversation

Customer

How long does shipping usually take?

Aide

Orders usually leave us within 1 to 2 business days. Delivery then takes 3 to 5 business days within Canada, and 7 to 14 business days for international orders.

✓Answered from your shipping policy

Frequently asked questions

: Processing time is how long you take to pack and hand over the order. Shipping time is how long the carrier takes after that.
: Answer from the order and its tracking instead. The where is my order template covers that.

Free shipping eligibilityAnswer whether an order ships free.Chat International shipping availabilityAnswer whether you ship to a country.Chat Order being preparedThe order is confirmed but has no tracking yet.Email · Chat · Internal note Shipping policyCopy a shipping policy for domestic and international orders.Policy · Chat

Send this with the order filled in

Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.

Start free Get a demo