ChatThreshold and exclusions
Yes, orders over amount ship free within your country. Oversized items are not included. Below that, shipping is calculated at checkout.
Free shipping reply template
Who gets free shipping, in one line.
The threshold, where it applies and what is left out, short enough to read in the middle of checkout.Updated · By Ziyad BasheerShort answer
When a shopper asks about free shipping, give the threshold, the places it applies and anything excluded in one reply. They often ask at checkout, so short and exact beats friendly and vague.The template
Yours to fill in
When to use
A shopper asks whether an order ships free or what the free shipping threshold is. Not when they ask what shipping costs in general.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.
Only if
They ask about shipping costYour free shipping topic is detected.
Outside the free areaOptional: destination country, for a reply where free shipping does not apply.
Example conversation
Customer
Do you offer free shipping?
Aide
Yes, orders over $75 ship free within Canada. Below that, shipping is calculated at checkout.
✓Threshold quoted from your shipping policy
Frequently asked questions
Update the reply for the promotion's dates, then change it back. A separate procedure for the promotion keeps the two apart.
That is a refund decision, so it goes to your team rather than this reply.
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.