Can I upgrade shipping after placing an order?

Usually, until the order is packed and labelled. After that the label is bought and the service cannot change.

Does faster shipping guarantee a delivery date?

No. It shortens the carrier's usual time, but weather, volume and holidays still move dates. Quote the usual range and point to tracking.

Can Aide change the shipping method?

No. Aide quotes the options from your shipping policy, then a teammate buys the faster label and collects the difference.

Should we charge for an upgrade when the order is late?

That is a policy call. If the delay was yours, some stores upgrade for free; put the rule in the procedure's steps so answers stay consistent.

Upgrade shipping request template

Faster shipping, without promising a date.

Quote the faster option and its price, pass the change to your team, and give an estimate rather than a guarantee.Updated November 3, 2026 · By Ziyad Basheer

Use this template free See the template

Short answer

Shipping can usually be upgraded until the order is packed and labelled, with the difference paid separately. Quote the faster service and its usual delivery time, and leave any firm date to the carrier once it ships.

The templates

Fills in from Shopify, with a fallbackYours to fill in

EmailUpgrade done

Subject: order.name now ships express

Hi customer.first_name, order.name is now set to ship by express. The amount difference is on the invoice we just emailed you. Express usually arrives 1 to 2 business days after it leaves us. The carrier gives the exact date after the first scan, and you will see it from your tracking link.

ChatQuote the upgrade

order.name has not been packed yet, so we can still switch it. Express costs amount more and usually arrives 1 to 2 business days after it ships. Want me to pass the upgrade to our team?

Internal noteBefore you reply

Upgrade to service on order.name. Fulfillment: order.fulfillment_status. Buy the faster label when fulfilling, invoice the difference, then confirm. No delivery date promises before the first scan.

When to use

The customer wants to switch an unshipped order to a faster shipping service. Not when they only ask how long standard shipping takes.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.

Only if

They want it soonerYour shipping upgrade topic is detected, such as “Can I switch to express”.

The order is foundOrder exists is true.

No label yetTracking exists is not true. Once a label exists, the service is set.

Example conversation

Customer

Is it too late to switch #1066 to express? I need it by Friday.

Aide

#1066 has not been packed yet, so we can still switch it. Express costs $15 more and usually arrives 1 to 2 business days after it ships. I cannot promise Friday until the carrier has it, but I can pass the upgrade to our team now. Shall I?

Customer

Yes, please do.

✓Express upgrade passed to your team · Order #1066

Frequently asked questions

: Usually, until the order is packed and labelled. After that the label is bought and the service cannot change.
: No. It shortens the carrier's usual time, but weather, volume and holidays still move dates. Quote the usual range and point to tracking.
: No. Aide quotes the options from your shipping policy, then a teammate buys the faster label and collects the difference.
: That is a policy call. If the delay was yours, some stores upgrade for free; put the rule in the procedure's steps so answers stay consistent.

Order delayedLate before shipping, or late in transit.Email · Chat · Internal note Estimated shipping timeAnswer how long shipping takes.Chat Edit order after purchaseThe customer wants to change an order they placed.Email · Chat · Internal note Hold or delay shipmentShip later, for a trip, a move or a gift.Email · Chat · Internal note

Send this with the order filled in

Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.

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