The conversation's Orders panel now shows each order's current total, after removed items and returns, and how much has been refunded. Refunds from Aide are capped at what can actually still be refunded, so a full refund works on an order that was already partly refunded, including to store credit.
How it behaves
- Order total: the panel shows the total after removed items and returns, followed by "· $X refunded" when anything has been refunded.
- Full refund: refunds what is left: what the customer paid, less every earlier refund.
- Partial refund: an amount above what is left is refused before anything reaches Shopify, with the amount that can still be refunded.
- AI replies: for a verified shopper, the AI sees the current total and the refunded amount, and items show how many were removed.
For developers
GET /v1/conversations/:id/orders: each order addscurrentTotal,refundedandrefundable.totalis unchanged: the total the order was placed for.