A new Gorgias store can go from sign-up to Aide's drafts in Gorgias in a few minutes, without talking to us: one setup page takes you through the Pro trial, connecting Gorgias, teaching Aide your store and choosing where drafts appear. Aide drafts, your team reviews; nothing is sent to customers.
How it behaves
- Choosing Gorgias at sign-up: the plan step recommends Pro (Gorgias needs Pro or Scale), and the trial's checkout brings you back to the setup page, which confirms "Your Pro trial has started."
- Starting on Free: the setup page opens on "Start your trial"; the Gorgias page says Gorgias needs Pro and links to the setup page.
- Where drafts appear: you choose an internal note on every new ticket, the Aide card in the Gorgias sidebar, or both. Internal notes are visible to your team only.
- Turning drafts on: Aide's agent is created and switched on for you if you haven't set one up, and every Gorgias inbox you haven't configured drafts from the next ticket. Inboxes Gorgias adds later draft the same way. Inboxes you already configured are left as they are.
- Changing your mind: the setup page shows your choice and lets you change it; you can pause Aide from Agents, or choose inboxes one by one.
- Installing from the Gorgias App Store: after signing in, you land on the same setup page, at the step where you choose where drafts appear.
- Your website: the website you give at sign-up is imported into Aide's knowledge (you can untick "Learn from website"), and the setup page shows its progress. Knowledge also has a new "Import your website" source.
Also in this change
- New topics draft for review by default. The lowest AI level is now called "Answer only, no helpdesk drafts", which is what it does in Gorgias, Zendesk and Front.
- Home shows "Connect Gorgias" (then "Set up Gorgias") until drafts are on. The "Importing your conversations" message only shows while a helpdesk import runs, and ends when it finishes. The simulator card is gone until the simulator is available.
- A Help item in the user menu opens the Aide docs.
- The agent's "Where it answers" names the website chat.
For developers
POST /v1/integrations/:id/setupwith{ "drafts": { "note": boolean, "sidebar": boolean } }(at least one true) sets a connected helpdesk up in one step and answers its inboxes, likeGET /v1/integrations/:id/inboxes. Owner or admin only.- Checkout's
returnToacceptssetup_gorgias.