Short answer
On five stated criteria, Aide meets all five, Front's own Autopilot and eesel AI meet four, and Yuma meets two. Aide, eesel AI and Yuma show their AI changing Shopify orders, while Front's Autopilot needs a Connector your team builds for that.- Options compared
- Aide, Front Autopilot, eesel AI, Yuma, Fin, Forethought.
- Criteria
- Teammate mode, drafts in Front, Shopify actions, self-serve price, Front macros or templates.
- Order
- Most criteria met first, then fewest "Not confirmed" cells.
- Checked
- November 2, 2026, on each vendor's pricing pages, docs and integration pages.
- Disclosure
- Aide makes this page and is one of the six.
The five criteria
Each is stated before any product is named and applied to what the vendor's own pages say. Where a vendor's pages didn't confirm something on November 2, 2026, it is marked "Not confirmed" and doesn't count.
- Front teammate: a Front rule can assign the AI a conversation, and it replies to the customer itself.
- Drafts in Front: it leaves a reply for a teammate to review inside the Front conversation.
- Shopify actions: the AI cancels, refunds or changes an order in Shopify, without your team building the integration.
- Published self-serve price: you can see the price and start without a sales call.
- Front macros or templates: it uses the macros or message templates your team already keeps in Front.
Tools are ordered by criteria met, then by fewest "Not confirmed" cells. Siena AI and Ada were checked and left out: neither lists a Front integration on its own integration pages, and Ada documents a custom handoff you build through its API.
Side by side
| Tool | Front teammate | Drafts in Front | AI changes Shopify orders | Pricing unit and entry price | Front macros or templates |
|---|---|---|---|---|---|
| Aide | Yes, in beta; sends on email | Yes, as shared Front drafts | Yes | Per AI reply; free for 150, then $39 a month for 1,000 | Runs Front macros; doesn't read message templates |
| Front Autopilot and Copilot | Yes, Autopilot agents | Yes, Copilot or an Autopilot handoff | Only through a Connector you build | Per conversation, $0.05 to $0.89; Copilot $20 a seat | Copilot searches message templates |
| eesel AI | Yes | Yes, as internal comments | Yes | $299 a month for 500 tickets or chats; 100 free credits | Not confirmed |
| Yuma | Not confirmed | Yes, during gradual rollout | Yes | Per full resolution; price not published, through sales | Not confirmed |
| Fin | Not confirmed | Not confirmed | No, ecommerce needs an Intercom helpdesk plan | $0.99 per outcome, 50 a month minimum, through sales | Not confirmed |
| Forethought | Not confirmed | Not confirmed | Not confirmed | Quote only | Not confirmed |
Checked November 2, 2026 against each vendor's own pages. Sources below.
The six, in order
1. Aide: best for Shopify brands that want drafts first, then replies
Aide connects to Front on every plan and writes a shared Front draft on every conversation in your shared inboxes. Each topic is set to AI Agent, Drafts or None, and once an inbox is live Aide answers its email itself. As a Front teammate (beta), a Front rule assigns it conversations, and it hands back what it shouldn't send with a summary, a draft and an assignment. For verified shoppers it cancels, refunds, changes the address or starts a return, and refunds wait for a teammate by default. More on Aide for Front.
2. Front Autopilot and Copilot: best for keeping AI with one vendor
Front's own AI comes as two add-ons. Autopilot agents take conversations through normal assignment and follow your Instructions, Knowledge, Playbooks and Tone. Each conversation is billed once at the highest level reached, and a resolution means no teammate reply for 24 hours on chat-style channels or 72 on email. Copilot drafts and summarizes for your team, included on Enterprise. Front's Shopify integration displays orders; for the AI to change one, your team configures a Connector. Front says only English is optimized.
3. eesel AI: best for one agent across many tools
eesel works in your Front shared inbox: assign it a conversation or @mention it, and it drafts as an internal comment or sends. With Shopify connected it can refund, cancel and update a shipping address, each set to Auto, Needs approval or Disabled. Extra credits cost $0.80. Its Front docs list past conversations and your help center as sources, and it never creates new Front tags. More in Aide vs eesel AI.
4. Yuma: best for high-volume brands that want a managed rollout
Yuma lists Front among its helpdesks and resolves shared-inbox conversations with order context. Each new playbook goes live on 10% of matching conversations, with the rest handled as drafts your team reviews. It bills full resolutions only, priced after a demo and set up by its team. More in Aide vs Yuma.
5. Fin: confirm Front support before you plan on it
Fin's pricing page lists Front as a supported helpdesk, sold through sales. Fin's Intercom vs Front guide, dated August 29, 2026, says direct integration with Front is not currently available, and Intercom's help center says Fin for Ecommerce requires an Intercom helpdesk plan.
6. Forethought: an enterprise suite, quote only
Forethought lists Front among its helpdesk integrations and sells Solve, an AI agent, and Assist, a copilot that drafts replies in your helpdesk. Its site says Forethought is now part of Zendesk. Its pages don't describe what runs inside Front.
What 1,000 conversations a month costs
The units differ, so here is the math at list prices, before Front seats:
- Front Autopilot: $390 if all 1,000 end as handoffs, $890 if all resolve.
- Aide: counts AI replies, not conversations. One reply or draft each is 1,000 AI replies, Starter at $39. Two each is Pro at $149, which includes 4,000.
- eesel AI: 1,000 credits is $499 a month.
- Yuma: not published; priced after a demo.
- Fin: $990 if all 1,000 count as outcomes.
How to choose
- You want AI from the same vendor as your inbox: Front Autopilot, with Copilot for drafts.
- The AI must cancel, refund or change Shopify orders from Front: Aide, eesel AI or Yuma.
- You want a draft on every conversation before any AI reply goes out: Aide.
- Your knowledge lives in Notion, Confluence or Google Drive: eesel AI or Front Autopilot.
- You want a vendor team to run the rollout: Yuma.
Sources
All facts were checked on November 2, 2026 against each vendor's own pages: Front's Autopilot pricing and features, Copilot, Autopilot AI agents, Connectors, Shopify integration and pricing; eesel AI's Front docs, Shopify docs, approvals and pricing; Yuma's Front page, integrations, FAQ and pricing; Fin pricing, Fin for platforms and Intercom vs Front; Forethought's integrations, pricing and Assist; Siena's integrations; Ada's custom handoff guide. Prices change; check each vendor before you buy. Aide makes this page; to correct a fact, write to support@aide.app.