Short answer
It depends on what the AI must do and where your team works. On five stated criteria, Tidio, Zipchat, Chatbase and Aide each meet four, and only Aide, Gorgias AI Agent and Yuma show the AI cancelling orders and changing addresses on their own pages.- Options compared
- Tidio Lyro, Zipchat, Chatbase, Aide, Gorgias AI Agent, Fin, Yuma, Siena.
- Criteria
- Order actions, helpdesk fit, published price, free plan, Shopify App Store reviews.
- Order
- Most criteria met first, then most Shopify App Store reviews.
- Checked
- October 27, 2026, on each vendor's pricing pages, docs and App Store listing.
- Disclosure
- Aide makes this page and is one of the eight.
The five criteria
Each is stated before any product is named and applied to what the vendor's own pages say. Where a vendor's pages didn't confirm something on October 27, 2026, it is marked "Not confirmed" and doesn't count.
- Order actions: the AI cancels orders and changes shipping addresses in Shopify, the two requests that can't wait for a reply tomorrow.
- Helpdesk fit: it answers or drafts on tickets inside a helpdesk you already run, such as Gorgias or Zendesk, instead of only opening a ticket there.
- Published self-serve price: you can see the price and start without a sales call.
- Free plan.
- Reviews: 4.5 stars or more from at least 25 reviews on the Shopify App Store.
Tools are ordered by how many criteria they meet, then by number of Shopify App Store reviews.
Side by side
| Tool | AI cancels orders and changes addresses | Works inside your helpdesk | Pricing unit and entry price | Free plan | Shopify App Store |
|---|---|---|---|---|---|
| Tidio Lyro | Not confirmed for the AI | Yes, Zendesk, Salesforce and others (on higher Tidio plans) | Per AI conversation; from $32.50 a month billed yearly for 50 | Yes | 4.8 (1,358) |
| Zipchat | Not confirmed | Yes, Zendesk | Per AI reply; from $64 a month billed yearly for 750 | On its listing | 4.9 (209) |
| Chatbase | No, per its docs | Yes, Zendesk; Gorgias is escalation only | Message credits, 1 to 5 per message; from $40 a month for 700 | On its listing | 4.9 (39) |
| Aide | Yes | Yes, Zendesk, Gorgias, Front | Per AI reply; free for 150, then $39 a month for 1,000 | Yes | 5.0 (2) |
| Gorgias AI Agent | Yes | Yes, Gorgias only | Per automated interaction, $0.85 to $1.00, plus the Gorgias ticket fee | No, trial | 4.3 (707) |
| Fin | Not confirmed | Yes, Zendesk and others; ecommerce features need the Intercom helpdesk | Per outcome, $0.99; $49 a month minimum on other helpdesks | No, trial | 3.7 (18) |
| Yuma | Yes | Yes, Gorgias, Zendesk and others | Per full resolution; price not published (removed by November 2, 2026) | No, trial | 5.0 (9) |
| Siena | Not confirmed | Yes, Zendesk | $750 a month platform fee plus $0.90 per automated ticket | No | No listing found |
Checked October 27, 2026 against each vendor's own pages. Sources below.
The eight, in order
1. Tidio Lyro: best for small stores that want live chat and AI together
Tidio pairs live chat and a helpdesk with Lyro, its AI agent, and has the largest review base here. Lyro answers order status, shipping and availability questions. Tidio's pricing page says Lyro can be added to Zendesk, Salesforce or another helpdesk on its higher plans (its pages variously say Plus or Premium). Teammates can cancel, refund and change addresses from Tidio's inbox; we couldn't confirm Lyro doing those on its own. More in Aide vs Tidio.
2. Zipchat: best for sales-led chat across WhatsApp, Instagram and the store
Zipchat leans toward selling: product recommendations, cart recovery and campaigns on WhatsApp, Instagram and Messenger, alongside order tracking and returns. It works inside Zendesk as an AI agent. Pricing is per AI reply, with extra replies in packs of 250 for $49. More in Aide vs Zipchat.
3. Chatbase: best for one agent across many channels and industries
Chatbase is a general AI agent builder with phone, WhatsApp, Messenger and Instagram, and a choice of models. For Shopify, its docs say no action cancels an order or changes a placed order's shipping address. It replies inside Zendesk and escalates into Gorgias. More in Aide vs Chatbase.
4. Aide: best for teams that keep their helpdesk and want the AI to change orders
Aide answers in Aide Chat, email, and inside Zendesk, Gorgias and Front, or runs on its own with Aide Helpdesk. For verified shoppers it cancels, refunds, changes the shipping address or removes an unshipped item, and refunds wait for a teammate by default. Tracking comes from Shopify and directly from UPS and FedEx. It misses the review criterion with 2 reviews, and it does not handle voice.
5. Gorgias AI Agent: best for Gorgias customers who want one vendor
Gorgias's own add-on answers on email, chat, SMS and social, and its Shopify actions cancel orders, edit addresses and remove items. It needs a connected Shopify store and runs only in Gorgias. A resolved ticket carries both the automation fee and the helpdesk ticket fee. More in Gorgias AI Agent alternatives.
6. Fin: best for teams already on Intercom
Fin bills $0.99 per outcome, including conversations where the customer doesn't ask for more help. It works with Zendesk, Salesforce and other helpdesks, but Fin for Ecommerce requires an Intercom helpdesk plan, and its Shopify data connector is for US-hosted Intercom workspaces. Salesforce completed its acquisition of Fin, formerly Intercom, on September 10, 2026. More in Fin alternatives for ecommerce.
7. Yuma: best for high-volume brands that want a managed rollout
Yuma plugs into Gorgias, Zendesk, Kustomer and others, and takes refunds, cancellations, returns and address edits end to end. It bills only full resolutions, priced through its team after a demo, with a 30-day trial. More in Aide vs Yuma.
8. Siena: best for consumer brands that want support, social and insight in one platform
Siena works inside Zendesk and says it updates addresses, issues refunds and sends replacements. Pricing is a $750 monthly platform fee plus $0.90 per automated ticket, quoted through a form. We found no Shopify App Store listing. More in Aide vs Siena.
How to choose
- The AI must change orders inside the helpdesk you keep: Aide, Gorgias AI Agent (Gorgias only) or Yuma.
- You want the most reviews and a free plan: Tidio.
- You sell heavily on WhatsApp and Instagram: Zipchat or Chatbase.
- You are on Intercom and staying: Fin.
- You need phone support: Chatbase offers it today; Aide does not.
- You sell apparel or appliances: see the apparel and appliance rankings.
Sources
All facts were checked on October 27, 2026 against each vendor's own pages: Tidio pricing and Tidio for Shopify; Zipchat pricing and Zipchat for Zendesk; Chatbase's Shopify actions doc, Gorgias doc and pricing; Gorgias pricing, billing docs and Shopify actions; Fin pricing, Fin for platforms, Fin's Shopify connector and Fin's acquisition announcement; Yuma pricing and Yuma's site; Siena pricing and Siena for Zendesk. Ratings and review counts come from each app's Shopify App Store page that day. Prices change; check each vendor before you buy. Aide makes this page; to correct a fact, write to support@aide.app.