Two ways to put AI on Shopify orders
| Aide | Richpanel | |
|---|---|---|
| What you adopt | An AI agent for Zendesk, Gorgias or Front, or Aide Helpdesk | Richpanel's helpdesk with its AI agents |
| Order actions | Cancellations, refunds, address edits, item removal before shipping, returns | Cancel, refund, change address, edit orders and more |
| Approval | Refunds sit with a teammate by default | A permission per action; unset actions wait |
| Identity | Shopper logged in, or the order number with its email | A one-time email code when your store requires it |
| Seats | No cap from Starter; Free has 2 | $99 each a month, billed yearly |
| Phone and Meta | No phone; Meta channels not yet offered to new workspaces | Phone through Aircall, Dialpad or JustCall; WhatsApp and social |
Richpanel details as of November 3, 2026, from the pages under Sources.
What a 3-person team pays
Say 3 people work 1,000 conversations monthly and the AI writes 2 replies on each.
- Aide on Aide Helpdesk: 2,000 AI replies falls within Pro, $149 a month, seats included. Inside Zendesk, Gorgias or Front, your helpdesk bill is unchanged.
- Richpanel: 3 seats at $99 is $297. At its $0.20 estimate, 1,000 AI conversations is $200, which meets the minimum. About $497 a month billed yearly, or about $597 monthly at $119 a seat and $0.60 credits.
Richpanel counts a whole thread as one AI conversation, and its cost moves with the model you pick. Aide counts each reply. Long threads favor Richpanel's unit; a bigger team favors Aide's.
Sources
We checked Richpanel on November 3, 2026, using its pricing page, AI actions overview, refund and cancellation pages, its Zendesk alternatives guide for how it replaces a helpdesk and connects phone, and its Shopify App Store page, whose plans (from $89 a month) differ from the pricing page we used. Aide's numbers are from aide.app/pricing and the product as shipped. Corrections go to support@aide.app.