Siena and Aide, row by row
| Aide | Siena AI | |
|---|---|---|
| Shopify order actions | Refunds, cancellations, address changes, unshipped item removal, returns | Cancel, refund, replace, edit orders, change address or email, adjust prices |
| Refunds | Held for a teammate's yes by default | Processed in the conversation, per its Shopify page |
| Helpdesk | Aide Helpdesk, or alongside Zendesk, Gorgias or Front | On top of the helpdesk you run |
| Price | Free, then $39, $149 or $499 monthly | $750 platform fee monthly, then $0.90 for each automated ticket |
| Setup | You sign up and connect a store | Demo, then its implementation team |
| Channels | Chat and email; drafts elsewhere in your helpdesk | Email, SMS, chat, WhatsApp, social and voice, per its FAQ |
Siena details as published on November 3, 2026. Links under Sources.
The math at 1,000 tickets a month
Picture a store with 1,000 tickets monthly. Suppose the AI closes 600 alone, a number picked for the example, and writes 2 replies on every ticket.
- Siena: the $750 platform fee plus 600 automated tickets at $0.90 ($540) is $1,290 a month, before the implementation and support its page does not price.
- Aide: 2,000 AI replies lands on Pro, $149 a month, which includes 4,000. Drafts on the 400 tickets your team finishes are inside that count.
Siena's bill starts at $750 before the first ticket. Aide's starts at $0: a store that stays within 150 AI replies monthly pays nothing.
Sources
On November 3, 2026 we read Siena's pricing page, Shopify integration, integrations directory and Siena vs Gorgias page, which covers channels and how Siena sits on a helpdesk. A Shopify App Store search showed no Siena app. Aide's side reflects the product as it ships, plus its pricing and App Store listing. If a Siena detail has changed, email support@aide.app and we'll update the page.