Start free
Gmail Shopify integration

Replies from your Gmail address. Orders handled in Shopify.

Aide Helpdesk becomes the inbox for your Gmail support address. Its AI agent reads the Shopify order, answers in the customer's thread and can cancel, refund or change an order for a verified shopper. · By
Start freeSee how it works

Short answer

Sign in with Google and Aide Helpdesk reads your Gmail support inbox, and replies go out from your Gmail address in the customer's thread. Its AI agent reads the Shopify order and, for verified shoppers, can cancel, refund, change the shipping address or start a return.
Order actions
Cancel, refund, change the address, remove an unshipped item, add a note.
Who can ask
Verified shoppers: the order number plus the email it was placed with.
Refunds
Wait for a teammate by default. Large ones from Agents need an Owner or Admin.
Tracking
Every package of a split order, live from UPS, FedEx and Shopify.
In Shopify
Aide conversations on your Shopify order and customer pages.
Plans
The helpdesk is free. You pay for AI replies.
In your Gmail support inbox

The Shopify emails in your inbox

Each email becomes a conversation in Aide Helpdesk. Aide reads the live order, then replies from your Gmail address or leaves a draft.

Customers often reply straight to the order confirmation. Aide reads every shipment and its tracking, and answers in that same Gmail thread.
Customer
Hi, I only got part of order #2841. Where is the rest?
Aide
Order #2841 shipped in two boxes. The mugs were delivered Monday, and the kettle is with UPS, expected Friday. Here is its tracking link.
✓2 shipments read · Reply sent from your Gmail address

A verified shopper writes in with a new address. Aide changes it on the Shopify order and confirms in the thread, and the action shows on the conversation.
Customer
Order #3520 has my old address. Please send it to 41 Ossington Ave instead.
Aide
Done. Order #3520 will now ship to 41 Ossington Ave. You'll see the new address on your shipping confirmation.
✓Shipping address changed in Shopify · Order #3520

Aide cancels the order in Shopify. The refund waits in Aide Helpdesk for a teammate, and your team gets an email or Slack notification.
Customer
Can you cancel order #4096? I ordered the wrong colour.
Aide
Order #4096 is cancelled. Your $58.00 refund is with our team for approval, and you'll get an email when it's issued.
✓Order cancelled in Shopify · Refund awaiting approval

Aide removes an item that hasn't shipped, so the shopper doesn't have to cancel the order and buy again.
Customer
I added two candles to order #3307 by mistake. Can you take one off?
Aide
Done. Order #3307 now has one Fig candle, and the rest of the order is unchanged.
✓Unshipped item removed in Shopify · Order #3307

A snapped handle, a wrong item. Aide reads the photos attached to the email, says only what a photo shows and hands the fix to your team with a draft.
Customer
The handle on the kettle from order #2275 arrived snapped. Photo attached.
Aide
Summary for the team: the photo shows the kettle handle from order #2275 snapped off at the base. The customer wants it put right. Draft reply below.
✓1 photo read · Handed to your team with a draft
Aide Helpdesk

A full helpdesk behind your Gmail address

Your customers keep writing to the address they know. Your team gets an inbox built for support.

Needs a person

Every open conversation Aide isn't handling, in one list for your team.

Sender rules

Automated mail is filed, and contact forms open for the customer they carry.

Macros and SLAs

Reply templates that run actions on send, plus first response and resolution timers.

Orders beside the email

The customer's Shopify orders, past conversations and fields in the details panel.

Hold or replace

Teammates can hold fulfillment or send a free replacement to the original address.

Copilot in the reply box

Draft a reply, rewrite one or summarise the conversation into an internal note.
Setup

Sign in with Google, then add your store

Connect Gmail

Sign in with Google. Your Gmail support inbox opens in Aide Helpdesk, with nothing to forward.

Connect Shopify

Install Aide from the Shopify App Store. Orders appear beside matching conversations.

Choose what runs

Set each topic to AI Agent, Drafts or None. New topics start at Drafts.

Frequently asked questions

No. Every reply, from Aide or a teammate, is sent from your Gmail address, so customers keep writing to the address they know.

Yes. Aide offers the refund to a verified shopper, and it waits for a teammate to approve or reject it. No refund can exceed what the order can still refund.

Yes, once you turn returns on. Aide follows your Shopify return rules: the window, excluded tags such as final-sale, and reasons. Each return is a request your store approves.

You choose per support address and per topic. A draft-only address never acts on orders, and topics set to Drafts get a draft your teammate sends.

Yes. An Aide conversations block sits on your Shopify order and customer pages, so the email history is there when you open an order.

Aide Helpdesk and the Gmail connection are on the Free plan, with 150 AI replies a month and 2 team members. Starter is $39 a month for 1,000 AI replies, and your team's own replies are never counted.

Yes, read-only. Aide reads WooCommerce orders, products and customers. Order actions and returns are Shopify only.

Related

Start free with Aide

150 AI replies a month on the Free plan, with every feature included. No card needed.

Start freeGet a demo