Start free
Gmail WooCommerce integration

Your WooCommerce support email, answered in the same thread.

Aide Helpdesk becomes the inbox for your Gmail support address. Its AI agent reads the WooCommerce order and replies from your address, and anything that changes the order goes to your team. · By
Start freeSee how it works

Short answer

Sign in with Google and Aide Helpdesk reads your Gmail support inbox, then replies from your Gmail address using the customer's WooCommerce orders, products and details. The store connection is read-only, so refunds, cancellations and address changes go to your team with the order beside them.
Inbox
Aide Helpdesk, fed by your Gmail address. No forwarding to set up.
Replies
Sent from your Gmail address, in the customer's own thread.
Store access
Read-only. Orders, products and customers from your WooCommerce store.
Order changes
Handed to your team with a summary and a draft reply.
Draft-only address
Aide drafts every reply, and your team sends it.
Plans
The helpdesk is free. You pay for AI replies.
In your Gmail support inbox

The WooCommerce emails in your inbox

Each email becomes a conversation in Aide Helpdesk. Aide answers what the order can answer and hands your team the rest.

Aide reads the order's status in WooCommerce and replies in the customer's Gmail thread, so nobody has to look the order up first.
Customer
I ordered the ceramic planter last Tuesday. Order #1184. Is it on its way?
Aide
Thanks for your patience. Order #1184 is marked Completed in our store, which means it has left us. If it hasn't arrived by Friday, reply here and we'll look into it.
✓Order status read from WooCommerce · Reply sent from your Gmail address

Aide doesn't refund WooCommerce orders. It tells the customer what happens next and hands the conversation to your team with a summary and a draft.
Customer
The planter from order #1184 is the wrong shade. I'd like a refund please.
Aide
Summary for the team: the customer wants a refund on order #1184, Completed, because the planter is the wrong shade. Draft reply below.
✓Order read from WooCommerce · Handed to Needs a person

Aide answers from your WooCommerce products and your own knowledge, so pre-sale questions get a reply in the thread instead of waiting for a teammate.
Customer
Does the large planter have a drainage hole? I want it for a fig tree.
Aide
Yes. The large ceramic planter has a drainage hole and comes with a matching saucer, so it works well for a fig tree indoors.
✓Product details read from WooCommerce · Reply sent from your Gmail address

When the order number is missing, Aide asks for it before handing over, one question at a time, so your team starts with the order.
Customer
Hi, I need to change the address on my order.
Aide
Happy to help. What's your order number? Once I have it, I'll pass your new address to our team with the order.
✓Order number requested before handoff
Aide Helpdesk

What your team works in

One inbox for everything Aide doesn't handle, with the WooCommerce order and the customer's history beside each conversation.

Needs a person

Every open conversation Aide isn't handling, in one list your team works from.

Handoff notes

A labelled summary and Aide's reply as a draft, so a teammate can answer fast.

Sender rules

Automated mail is filed, and contact forms open for the customer they carry.

Customer history

Every past conversation, photo and file as a timeline in the details panel.

Routing and SLAs

Round robin or balanced assignment, with first response and resolution timers.

Notifications

Handoffs and missed targets by email or Slack, so nothing waits unseen.
Setup

Gmail first, then your store

Connect Gmail

Sign in with Google from Aide. Your support address feeds Aide Helpdesk, with no forwarding.

Connect WooCommerce

Our team connects your WooCommerce store with you. Aide reads it and never changes an order.

Choose what runs

Set the address to reply or draft, then set each topic. New topics start at Drafts.

Frequently asked questions

Not today. Order actions are Shopify only. Aide reads the WooCommerce order, and refunds, cancellations, address changes and returns go to your team.

No. Replies from Aide and from your team are sent from your Gmail address, in the thread the customer started.

No. Aide Helpdesk is the inbox. If your team already works in Zendesk, Gorgias or Front, Aide can run there instead.

Not today. Aide answers from the order's status in WooCommerce. Live tracking from UPS and FedEx is part of Aide's Shopify connection.

Yes. Set your Gmail address to drafts only, and Aide writes a draft for every email that your team edits and sends.

Aide Helpdesk, Gmail and WooCommerce are on every plan, Free included. Free has 150 AI replies a month and 2 team members, and Starter is $39 a month for 1,000.

Related

Start free with Aide

150 AI replies a month on the Free plan, with every feature included. No card needed.

Start freeGet a demo