ChatCollect the details
Thanks for thinking of us. For orders of 25 or more, name on our team handles pricing, branding and delivery. Could you share the quantity, the products and the date you need them by?
Bulk order email template
Big orders reach the person who prices them.
Collect the quantity, products and deadline in one reply, so the teammate who quotes large orders starts with everything.Updated · By Ziyad BasheerShort answer
A bulk or corporate order is one buyer purchasing many units, often for gifts or staff, rather than to resell. Ask for quantity, products and deadline in one message, then route it to whoever sets the price.The templates
Fills in from Shopify, with a fallbackYours to fill in
EmailQuote follow-up
Subject: Your order of quantity product
Hi customer.first_name,
Thanks for the details. For quantity product, delivered to city by date, the price is price per unit, with / without custom branding or a card.
To go ahead, reply to confirm and we will send an invoice / a checkout link. Orders of this size need 10 business days from confirmation.
Internal noteHandoff
Bulk request: quantity product, needed by date. Buying for gifts or staff, not a wholesale account. Quote it, confirm the deadline is possible, then reply in this thread.
When to use
A company asks about a large order of gifts or supplies for clients or staff. Not when a business wants to buy wholesale to resell.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.
Only if
They ask about quantityYour corporate order topic picks up messages like “Can we order 60 for our clients?”
Collect, then hand offOptional: collect quantity and deadline as fields, then assign the conversation to your sales lead.
Example conversation
Customer
We want 60 candles as client gifts for December. Can you do a bulk price and ship them to our office?
Aide
Thanks for thinking of us. For orders of 25 or more, Sam on our team handles pricing, branding and delivery. Could you share the quantity, the scents you would like and the date you need them by? Sam will reply within 1 business day.
✓Quantity and deadline collected, then assigned to your team
Frequently asked questions
A corporate buyer keeps the goods, as gifts or for staff. A wholesale buyer resells them and needs trade terms. They usually go to different people, so give each its own procedure.
Quantity, which products or variants, delivery address and deadline, plus any branding or cards. Asking for all of them in the first reply saves a round of email.
Yes. Aide fills fields such as quantity and deadline from what the buyer writes, asks only for what is missing, and hands over with everything on the conversation.
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.