ChatAcknowledge
Thanks for letting us know. Our team handles data requests personally and will confirm by email once your account and data are deleted, within 30 days.
Data deletion request template
A privacy request, handled by a person.
Acknowledge the request, say when it will be done, and route it to the teammate who owns privacy.Updated · By Ziyad BasheerShort answer
When a customer asks you to delete their account or data, acknowledge it, say when you will confirm, and pass it to the person who handles privacy. Mention any records you must keep by law, such as invoices.The templates
Fills in from Shopify, with a fallbackYours to fill in
EmailDeletion confirmed
Subject: Your data has been deleted
Hi customer.first_name,
As you asked, we have deleted your account and the personal data we hold about you, including what you deleted.
We keep order and tax records for as long as the law requires, and nothing else. If you shop with us again, you will start with a new account.
Internal noteBefore deleting
Deletion request. Confirm it came from the email on the account. Delete the customer in Shopify and in email platform, reviews app, other tools. Send the confirmation within 30 days.
When to use
A customer asks for their account or personal data to be deleted. Not when they only want to stop marketing emails.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.
Only if
They ask to be deletedYour data deletion topic is detected, such as “Delete my account”.
Keep a person on itAssign the conversation to whoever owns privacy, and confirm identity before deleting anything.
Example conversation
Customer
Please delete my account and all my data.
Aide
Thanks for letting us know. Our team handles data requests personally and will confirm by email once your account and data are deleted, within 30 days. Records we must keep by law, such as past invoices, are kept only as long as required.
✓Acknowledged and assigned to your team
Frequently asked questions
Under GDPR, one month, which can be extended in some cases. Other privacy laws set their own deadlines, so put yours in the reply and meet it.
No. Deletion is permanent and needs an identity check, so Aide acknowledges the request and leaves the work to your team.
When Shopify sends a customer data erasure request for your store, Aide handles it automatically, alongside your own deletion in Shopify.
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.