Order not found
Scenario
Customer
Hi, I'm trying to check on my order status. Can you help me?
Aide
I'm sorry, but I couldn't find any order information matching your query. Could you please provide your order ID or the email address you used when placing the order? This will help me locate your specific order details.
Customer
Oh, sure. My order ID is #10045678.
You can edit this template and customize it to fit your business after importing it
About this template
This scenario is used when an order is not found in Shopify or WooCommerce based on email, phone number, or order ID. At this point, the order is likely under a different email or perhaps the order number provided by the user is incorrect, so the user is asked to provide additional information to help identify their order.
Estimated savings
This template saves our customers 3 minutes per conversation on average
Categories
This template is part of the Order tracking Collection
This order not found template belongs to the order tracking collection, curated to help you automate order tracking based on common shipping fulfillment scenarios. Explore the rest of the collection:
Order being prepared
Save 4 mins per conversation
Order in transit
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Recently delivered
Save 4 mins per conversation
Tracking not available
Save 4 mins per conversation
Shipment exception
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Lost in transit
Save 4 mins per conversation
Order not found
Save 3 mins per conversation