What is a gift receipt?

A receipt that lists what was bought but not what it cost. The recipient uses it to exchange or return the gift, usually for store credit, without the buyer being involved.

Can a gift receipt be added after the order is placed?

Yes, if the order has not shipped: a note on the order tells the team to include one. After it ships, most stores email a gift receipt to the buyer to pass on.

How do Shopify stores make gift receipts?

Most use a packing slip template without prices for orders marked as gifts. Whatever you use, describe it in your knowledge so every reply promises the same thing.

Can Aide add the request to the order?

Yes. For a verified shopper, Aide can add a note to an unshipped Shopify order, so the request reaches whoever packs it.

Gift receipt reply template

A receipt for the recipient, without the price.

Tell buyers how gift receipts work, and note the request on an order that has not shipped yet.Updated November 3, 2026 · By Ziyad Basheer

Use this template free See the template

Short answer

A gift receipt lists the items without prices, so the recipient can exchange or return a gift without knowing what was paid. Say whether it goes in the box or by email, and note it on orders that have not shipped.

The templates

Fills in from Shopify, with a fallbackYours to fill in

ChatBefore they order

Yes. Tick “This is a gift” at checkout / Ask in the order notes and we will put a gift receipt in the box / email you one to pass on. It lists the items without prices, and the recipient can use it to exchange or return for store credit until January 31.

ChatOrder placed, not shipped

Of course. I have added a note to order.name asking our team to include a gift receipt. It lists the items without prices, and it can be used to exchange until January 31.

Internal noteFor the team

Gift receipt requested for order.name. Print the gift packing slip without prices and add it before fulfillment. If the order has already shipped, email the customer a gift receipt instead.

When to use

A buyer asks for a gift receipt, or for the recipient to be able to return or exchange without seeing the price. Not when they want gift wrap or a gift message, or the person who received the gift wants to return it.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.

Only if

They ask for a gift receiptYour gift receipt topic is detected, such as “Can you include a gift receipt?”

Already orderedOptional: add order exists, and tracking does not exist, so the note lands before packing.

Example conversation

Customer

I just ordered #3307 for my dad. Can you put a gift receipt in so he can swap the size?

Aide

Of course. I have added a note to #3307 asking our team to include a gift receipt. It lists the items without prices, and your dad can use it to exchange for another size until January 31.

Customer

Perfect, thank you.

✓Note added to the Shopify order · Order #3307

Frequently asked questions

: A receipt that lists what was bought but not what it cost. The recipient uses it to exchange or return the gift, usually for store credit, without the buyer being involved.
: Yes, if the order has not shipped: a note on the order tells the team to include one. After it ships, most stores email a gift receipt to the buyer to pass on.
: Most use a packing slip template without prices for orders marked as gifts. Whatever you use, describe it in your knowledge so every reply promises the same thing.
: Yes. For a verified shopper, Aide can add a note to an unshipped Shopify order, so the request reaches whoever packs it.

Gift wrap and gift messageGift wrap, gift notes and prices left off.Chat · Internal note Send an order as a giftShip to someone else, with a gift note.Chat · Steps Gift returnSomeone who received a gift wants to return it.Email · Chat · Internal note Extended holiday returnsWhether a holiday order can be returned in January.Email · Chat · Steps

Send this with the order filled in

Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.

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