ChatBefore checkout
Easy. At checkout, enter their name and address as the shipping address and write your message in the gift note box. We leave prices off the packing slip, and the order confirmation still comes to you.
Ship as a gift reply template
Straight to them, with your note inside.
Help shoppers send an order to someone else, and update the address and note on orders that have not shipped.Updated · By Ziyad BasheerShort answer
To send an order as a gift, the shopper uses the recipient’s address as the shipping address and adds a gift note at checkout. If the order is already placed and has not shipped, Aide can change the address and add the note for a verified shopper.The templates
Fills in from Shopify, with a fallbackYours to fill in
ChatOrder placed, not shipped
order.name has not shipped yet, so I can send it to recipient address with the note “gift message.” Shall I go ahead?
StepsProcedure steps
Before an order is placed, explain the recipient address, the gift note box and whether prices show.
After it is placed and before it ships, confirm the recipient's full address with the shopper.
Update the shipping address, then add the gift message as a note on the order.
Once it has shipped, say the address can no longer change and hand off.
When to use
A shopper wants an order delivered straight to someone else as a gift, with a note, before or after ordering. Not when they are correcting their own address, or only want gift wrap.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.
Only if
It is going to someone elseYour gift shipping topic is detected, such as “Can this go straight to my mom?”
Before it shipsOptional: only if tracking does not exist, so address changes happen before the label.
Example conversation
Customer
Can #4410 go straight to my sister instead? 48 Rue Rachel Est, Montreal, H2J 2H1. And add a note saying Happy birthday, Sam.
Aide
#4410 has not shipped yet, so I can send it to 48 Rue Rachel Est, Montreal, QC H2J 2H1, with the note “Happy birthday, Sam.” Shall I go ahead?
Customer
Yes please.
Aide
Done. #4410 will ship to your sister, and your note is on the order for our team to tuck into the parcel. Prices are left off the packing slip.
✓Shipping address updated and note added in Shopify · Order #4410
Frequently asked questions
At most stores, yes: enter the recipient’s address as the shipping address at checkout. The confirmation and tracking emails still go to the buyer.
Usually, until the order ships. Aide can update the shipping address on an unshipped Shopify order for a verified shopper, once they confirm the new address.
Not if your packing slip leaves prices off for gift orders. Say so in the reply, because it is often the real question.
The address on the order can no longer change, so the conversation goes to your team, who may be able to redirect it with the carrier.
Related templates
Gift wrap and gift messageGift wrap, gift notes and prices left off.Chat · Internal noteGift receipt requestA gift receipt, so the recipient can exchange it.Chat · Internal noteUpdate shipping addressConfirm a new address, or explain it already shipped.Email · Chat · Internal noteWill it arrive by ChristmasWhether a placed order arrives in time for the holiday.Chat · Email
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.