ChatBefore checkout
Yes, you can add gift wrap at checkout for price. Write your gift message in the gift note box, and we leave prices off the packing slip.
Gift wrapping reply template
Make the gift feel like a gift.
Tell shoppers how to add wrapping and a note, and whether the price shows inside the box.Updated · By Ziyad BasheerShort answer
Shoppers sending a gift want to know three things: whether you wrap, where the note goes, and whether the recipient sees the price. Answer all three, and say how to add a note once the order is placed.The templates
Fills in from Shopify, with a fallbackYours to fill in
ChatAfter the order is placed
Thanks, I have passed your gift message for order.name to our team, who will add it before it ships. If it has already left us, they will let you know.
Internal noteFor the team
Gift message for order.name: “message”. Add it to the packing slip and wrap the order before fulfillment. If it has shipped, tell the customer.
When to use
A shopper asks for gift wrap, a gift note or the price left off the package. Not when someone who received a gift wants to return it.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.
Only if
They are buying a giftYour gift wrap topic is detected, for example “Can you leave the price off?”
Already orderedOptional: add order exists, and pass late gift messages to the team before it ships.
Example conversation
Customer
It's a birthday present for my sister. Can you wrap it and leave the price off?
Aide
Yes, you can add gift wrap at checkout for $5. Write your gift message in the gift note box, and we leave prices off the packing slip, so your sister will only see your note.
✓Gift options quoted from your shipping policy
Frequently asked questions
Usually, if it has not shipped. Have the team write it on the packing slip ahead of fulfillment, and tell the customer if it is too late.
Use a packing slip template without prices, or a gift version for orders that carry a note. Then say so in your reply, because it is the question behind most gift messages.
Yes, from your gift options and shipping policy. A message for an order already placed goes to your team, who add it before the order ships.
Related templates
Personalized order requestEngraving, monograms and custom requests.Chat · Email · Internal noteGift receipt requestA gift receipt, so the recipient can exchange it.Chat · Internal noteSend an order as a giftShip to someone else, with a gift note.Chat · StepsHoliday shipping cutoffThe last day to order for delivery by the holiday.Chat · Email
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.