Missed the sale reply template

The sale ended. The reply stays kind.

Say when the sale closed, offer what is live today, and catch the shopper whose checkout failed before the deadline.Updated · By Ziyad Basheer

Short answer

When a shopper asks for the sale price after the sale ends, give the exact end time and the offers that are live now. Keep one exception path: a checkout that failed before the deadline goes to your team.

The templates

Yours to fill in
ChatThe sale has ended
Sorry you missed it. Our Cyber Monday sale ended at 11:59 PM Eastern on November 30, so the 25% off has closed. Current offer, if any. If you tried to check out before the deadline and it failed, tell me roughly when and our team will look into it.
ChatThe sale has not started
Not long to wait. Our Black Friday sale starts at 12:00 AM Eastern on November 27 and runs until date and time. Prices change on the site automatically, so there is no code to remember.
Internal noteCheckout failed at the deadline
Missed sale: says checkout failed at time on date, before the sale ended at end time. Check for an abandoned checkout or failed payment at that time. If confirmed, decide on honouring the sale price and reply in this thread.

When to use

A shopper asks for the sale price or code after the sale ended, or before it starts, and has not ordered yet. Not when they already bought and the price dropped later, or a current code is refused at checkout.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.

Only if

They missed the saleYour sale ended topic is detected, for example “Can I still get the Black Friday price?”
No order yetA customer who bought and then saw a lower price gets the price adjustment template.
Sale weeks onlySwitch the procedure on after each sale ends, with that sale’s end time in knowledge.

Example conversation

Customer
I meant to order the linen duvet on Cyber Monday and missed it. Can I still get 25% off?
Aide
Sorry you missed it. The Cyber Monday sale ended at 11:59 PM Eastern on November 30, so the 25% off has closed. The linen duvet is $189 today, and signing up to our emails takes 10% off a first order. If you tried to check out before the deadline and it failed, tell me roughly when and our team will look into it.
Customer
No, I just forgot. I will take the 10%.
✓Sale end time quoted from your sale terms

Frequently asked questions

Most stores do not, because the deadline is what makes the sale fair to everyone who bought in time. The common exception is a checkout that failed before the deadline, which is worth checking.

A price adjustment is for a customer who already bought and then saw the price drop. This template is for a shopper who has not ordered and missed the sale window.

No. Aide offers only the offers listed in your knowledge or procedure, and sends requests for an exception to your team.

The start and end time with a timezone, which products are excluded, and whether codes combine with the sale price. Those three answer most questions in the week after a sale.

Send this with the order filled in

Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.