How long does a refund take to show up?

Card refunds often take 5 to 10 business days to appear once issued, depending on the bank. Store credit is usually available straight away.

Can Aide issue refunds on its own?

Only within limits you set. Large refunds requested by a teammate with the Agent role always need an Owner or Admin.

What if the order was already partly refunded?

Aide caps any refund at what the order can still refund, so a partly refunded order is handled correctly.

Should a refund confirmation include the amount?

Yes, and the payment method. Customers look for a specific number on their statement, and a confirmation without one tends to come back as a question.

Refund confirmation email template

Confirm the refund and when it lands.

Send it once the refund is issued in Shopify, with the amount, the payment method and the bank's usual timing.Updated October 27, 2026 · By Ziyad Basheer

Use this template free See the template

Short answer

A refund confirmation tells the customer the refund has been issued, how much, to which payment method, and how long their bank usually takes. Send it only after the refund is made in Shopify, never when it has only been requested.

The templates

Fills in from Shopify, with a fallbackYours to fill in

EmailFull refund issued

Subject: Your refund for order.name

Hi customer.first_name, Your refund for order.name has been issued to your original payment method. Refunds usually take 5 to 10 business days to appear on your statement, depending on your bank. If it has not shown up after that, reply here and we will send you the refund reference to give your bank.

ChatPartial refund issued

I have confirmed a partial refund of amount on order.name for item or reason. The rest of the order stays as it is, and the refund goes back to your original payment method.

Internal noteBefore you reply

Refund on order.name. Payment status now: order.financial_status. Send the confirmation only once Shopify shows the refund. Include the amount and the payment method.

When to send this

They ask about a refundYour refund status topic is detected, and order exists is true.

Tagged after approvalTag is refund-approved, if your team tags conversations once a refund is issued.

Or send it by handWithout a tag, save it as a macro and send it from the reply box.

Example conversation

Customer

Has my refund for #1042 gone through?

Aide

Yes. Your refund for #1042 has been issued to your original payment method. Refunds usually take 5 to 10 business days to appear on your statement, depending on your bank.

✓Refund status read from Shopify · Order #1042

Frequently asked questions

: Card refunds often take 5 to 10 business days to appear once issued, depending on the bank. Store credit is usually available straight away.
: Only within limits you set. Large refunds requested by a teammate with the Agent role always need an Owner or Admin.
: Aide caps any refund at what the order can still refund, so a partly refunded order is handled correctly.
: Yes, and the payment method. Customers look for a specific number on their statement, and a confirmation without one tends to come back as a question.

Cancel orderConfirm a cancellation, or explain it already shipped.Email · Chat · Internal note Return requestThe customer wants to send an item back.Email · Chat · Internal note Damaged itemThe order arrived broken or unusable.Email · Chat · Internal note

Send this with the order filled in

Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.

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