ChatFee taken from the refund
Return shipping is free for faulty or wrong items. For other returns, a $6.00 label fee is taken from your refund.
Return shipping cost reply
Who pays to send it back.
Free, a fee deducted from the refund, or the customer pays. Say which in one line, and when it changes.Updated · By Ziyad BasheerShort answer
Return shipping is paid by the store, taken from the refund as a label fee, or paid by the customer, depending on the policy and the reason for the return. Give the rule in one line, with the exception for faulty or wrong items if you have one.The templates
Yours to fill in
ChatFree returns
Returns are free: we email you a prepaid label, and nothing comes off your refund. Send the item back unworn and tagged within 14 days.
When to use
A shopper or customer asks who pays to send a return back. Not when they ask how to get the return label.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.
Only if
They ask about the costYour return shipping topic is detected, before or after they buy.
One rule per reasonOptional: a second procedure for faulty items, if those ship back free.
Example conversation
Customer
If I return the sweater, do I have to pay for shipping?
Aide
Return shipping is free for faulty or wrong items. For other returns, a $6.00 label fee is taken from your refund, or you can send it back yourself with any tracked service.
✓Fee quoted from your return policy
Frequently asked questions
Free returns make buying easier, especially for clothing and shoes. Stores with thin margins often charge a flat label fee instead.
Yes, if the policy says so before purchase. Waive it when the return is your mistake, such as a damaged or wrong item.
Ask them to use a tracked service and keep the receipt. Say whether you refund that cost, so there is no surprise later.
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.