Shipment exception
Scenario
Customer
I just checked my order tracking and it says there's an exception. What does this mean?
Aide
The carrier encountered an issue with your shipment, possibly due to an incorrect address or it being returned to us. We're looking into this and will update you shortly with more information or next steps.
Customer
I see, thank you for explaining. I'll wait for your update on what to do next.
You can edit this template and customize it to fit your business after importing it
About this template
This scenario is used when an order's shipment status is encountered an exception. Typically because the carrier had an issue with the address or it being returned to the shipper. At this point, the fulfillment team would need to follow up with the carrier to verify what went wrong and reach back out to the customer.
Estimated savings
This template saves our customers 3 minutes per conversation on average
Categories
This template is part of the Order tracking Collection
This shipment exception template belongs to the order tracking collection, curated to help you automate order tracking based on common shipping fulfillment scenarios. Explore the rest of the collection:
Order being prepared
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Order in transit
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Recently delivered
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Tracking not available
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Shipment exception
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Lost in transit
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Order not found
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