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FAQ generator

An FAQ page built from your store details.

Pick the questions shoppers ask about orders, shipping, returns and payments. The answers fill in from your details, and you can rewrite any of them or add your own.Free, no sign-up · Updated November 11, 2026
How to add it to your store

Your store

Shipping

Do you ship abroad?
Delivery timeBusiness days after it shipsto

Returns

Questions

Orders
Shipping
Returns and refunds
Payments
Products and contact

Your own questions

5 blanks left to fill in
Orders
How do I track my order?
You will get an email with a tracking link as soon as your order ships. If you cannot find it, email support email with your order number.
Can I change or cancel my order?
Yes, as long as it has not shipped. Email support email with your order number as soon as you can and we will change or cancel it.
Shipping
How long does shipping take?
Orders ship within 2 business days. Delivery takes 3 to 7 business days after that.
How much does shipping cost?
Shipping costs $5.95. Orders over $75 ship free.
Do you ship internationally?
Not yet. We currently ship within the United States only.
Returns and refunds
What is your return policy?
You can return unused items within 30 days of delivery for a refund.
How do I start a return?
Email support email with your order number and the items you want to return. We will send instructions.
How long do refunds take?
Refunds go back to your original payment method within 5 business days of your return arriving. Your bank may take a few more days to show it.
What if my item arrives damaged or wrong?
Email support email within 7 days of delivery with your order number and a photo. We will replace it or refund you in full.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal and Shop Pay.
Products and contact
How can I contact you?
Email support email. We reply within 1 business day.
Copy keeps the headings when you paste into a Shopify page or another rich text editor.

How to add the FAQ to your store

The generator starts from 17 questions online shoppers ask most, grouped under 5 headings. Tick the ones your customers ask, edit any answer, and add up to 10 questions of your own.

Add it to your Shopify store

  1. In your Shopify admin, go to Online Store > Pages and click Add page.
  2. Title the page FAQ or Help.
  3. Copy from the Preview tab and paste into the content box. The headings keep their formatting.
  4. Click Save, then add the page to your footer menu under Content > Menus.

On another platform, paste the same copy into a new page, or use the HTML tab if the editor only takes code.

The Schema tab

The Schema tab holds the same questions as FAQPage structured data, for the HTML of the page that shows them. It is optional. Google stopped showing FAQ rich results in May 2026, and the markup remains valid Schema.org for anything else that reads it.

For how many questions to include and how to lay the page out, see the Shopify FAQ page guide.

Frequently asked questions

No. It is free with no sign-up, and it runs in your browser: the page is put together from your answers, and what you type is not sent to Aide.

No. The questions come from a fixed list of what online shoppers ask most, and each answer is filled in from the details you enter. Nothing is invented about your store, and the same details always give the same page.

Yes. Add up to 10 under Your own questions. Each one appears under a More questions heading once both the question and the answer are filled in.

Yes. Click Edit beside any ticked question and type your own wording. An edited answer stops following your store details, and Use the suggested answer brings the original back.

Copy the Schema tab and add it to the HTML of the page that shows the same questions, either in the HTML view of the page editor or in the page template in your theme. The questions in the markup must match the ones visible on the page.

Yes. Aide imports your store’s website pages, the FAQ included, and the Aide AI Agent answers from them in chat and email. It also lists the questions customers asked that your knowledge does not cover, which shows what the page is missing.

Related

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Aide answers customers from your pages and the live order, in chat and email, and lists the questions your knowledge does not cover. Free includes 150 AI replies a month.

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