Start free
Refund policy generator

A return and refund policy, ready to paste.

Choose your return window, who pays for return shipping and how refunds are paid. The policy is written as you answer, including an all sales final version.Free, no sign-up · Updated November 11, 2026
What a policy should cover

Your store

Returns

What you offer
Counted from
Condition of returned items
Items that cannot be returned

Return shipping

Who pays to send it back

Refunds

How refunds are paid

Damaged orders and cancellations

Order cancellations
5 blanks left to fill in
Return and refund policy
Returns
You can return most items to Store name within 30 days of delivery for a refund.
Items must be unused, in the condition you received them, and in their original packaging with any tags attached. We will ask for your order number or proof of purchase.
What cannot be returned
These items cannot be returned unless they arrive damaged, defective or wrong:
  • Final sale and clearance items
  • Gift cards
How to start a return
Email support email with your order number and the items you want to send back. We will confirm the return and send instructions, including the return address.
Items sent back without a confirmed return may not be refunded.
Return shipping
You pay for return shipping, and we recommend a tracked service. If the return is because of our mistake, we cover the cost.
Refunds
Once your return arrives and passes inspection, we send your refund to your original payment method within 5 business days. Your bank or card issuer may take a few more days to show it.
Original shipping charges are not refunded.
Exchanges
To swap an item for a different size or color, start a return and tell us what you would like instead. We send the new item once your return is on its way back, while it is in stock.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not what you ordered, email support email within 7 days of delivery with your order number and a photo. We will replace it or refund you in full, shipping included.
Order cancellations
You can cancel an order any time before it ships. Email support email with your order number as soon as you can. Once it has shipped, the order cannot be cancelled, but you can return it under this policy.
Your legal rights
Nothing in this policy limits the rights you have under the consumer protection laws where you live.
Questions
Contact us at support email.
Copy takes everything under the title and keeps the headings and lists when you paste into Shopify or another rich text editor.

What a return and refund policy should cover

A return and refund policy answers the questions a shopper asks before buying and after something goes wrong. A clear one covers six things:

  • The return window, and whether it counts from delivery or from purchase.
  • The condition items must be in, and what cannot be returned at all.
  • How to start a return, and who pays to send the item back.
  • How the refund is paid, how soon, and any fee taken from it.
  • What happens when an order arrives damaged, defective or wrong.
  • Whether an order can be cancelled before it ships.

Add it to your Shopify store

  1. In your Shopify admin, go to Settings > Policies.
  2. In the Written policies section, open the return and refund policy.
  3. If Use automated policy is on, turn it off so you can write your own.
  4. Copy the policy from the Preview tab, paste it in and click Save.

Shopify links the saved policy in the footer of your checkout. If you use Shopify’s return rules, set the same return window and final sale items there, so the returns customers request match the policy they read. On any other platform, paste the policy into a new page and link it from your footer.

To start from finished wording instead, the return policy template has a full policy, a short version for checkout and an exchange policy to copy.

Frequently asked questions

It puts the policy together from fixed wording and the answers you give. No AI model is involved, so the same answers always produce the same policy, and what you type stays in your browser.

Yes. Choose All sales final and the generator writes a policy with no returns or exchanges. It still covers orders that arrive damaged, defective or wrong, which shoppers expect and many countries require.

In your Shopify admin, go to Settings > Policies and open the return and refund policy. Turn off Use automated policy if it is on, paste your policy and click Save.

The rules differ by country and state, so check the ones where you sell. In practice every store needs one: shoppers look for it before they buy, and a clear policy answers return questions that would otherwise reach your inbox.

A section on the right to cancel. Shoppers in the European Union and the United Kingdom can cancel most online orders within 14 days of receiving them, for any reason. Some goods are exempt, such as made-to-order and perishable items.

Yes. Aide imports your store’s policy pages, and the Aide AI Agent answers return and refund questions from them in chat and email. When you turn on returns, it can start a Shopify return for a verified shopper under your Shopify return rules, and each return waits for your team to approve by default.

Related

Return questions, answered from your policy

Aide imports your policy pages and answers return and refund questions from them, in chat and email. Free includes 150 AI replies a month.

Start freeGet a demo