A shipping policy built from your rates and times.
Enter how fast you ship, what each method costs and where you deliver. You get a full shipping policy to paste into your store, with free shipping, international orders and lost parcels covered.Free, no sign-up · Updated November 11, 2026- Standard: $5.95, 3 to 7 business days after your order ships
- Express: $14.95, 1 to 3 business days after your order ships
What a shipping policy should cover
A shipping policy tells shoppers when an order leaves, what delivery costs, and what happens when a parcel goes missing. The generator writes a section for each of these:
- Processing time, the daily cutoff and the days you do not ship.
- Each shipping method, with its price and delivery window.
- The free shipping threshold, and whether it counts after discounts.
- International delivery, and who pays duties and import taxes.
- PO boxes and military addresses.
- Wrong addresses, and late, lost or damaged orders.
Keep the prices and delivery windows the same as the rates customers see at checkout. A policy that says three days when checkout says five creates the question it was meant to prevent.
Add it to your Shopify store
- In your Shopify admin, go to Settings > Policies.
- In the Written policies section, click Shipping policy.
- If Use automated policy is on, turn it off so you can write your own.
- Copy the policy from the Preview tab, paste it in and click Save.
Shopify links the saved policy in the footer of your checkout. The Shopify shipping policy guide covers the automated policy, where else shoppers see the link, and three short examples for different kinds of store.
Frequently asked questions
Yes, with no sign-up and no limit on how many policies you write. The policy is put together in your browser from your answers, so what you type is not sent to Aide.
State four things plainly: how many business days you take to ship an order, what each shipping method costs, how long delivery takes, and who to contact when a parcel is late or lost. Add free shipping and international terms only if you offer them.
Either works, as long as the policy says which and your checkout does the same. The generator adds "after discounts" by default. Untick Counted after discounts if your threshold applies to the order value before a discount code.
It depends on how you ship. If duties are collected at checkout, the customer pays up front and nothing more is due on delivery. Otherwise the carrier collects them when the parcel arrives. The policy should say which applies, so no one is surprised by a charge at the door.
Yes. The policy is plain wording with nothing tied to one platform. Copy it from the Preview tab into any rich text editor, or use the HTML tab for a page you code yourself.
Yes. Aide imports your store’s policy pages, the shipping policy among them, and the Aide AI Agent answers delivery questions from them in chat and email. For a question about one order, it answers from the live Shopify order.
Shipping questions, answered from your policy
Aide imports your policy pages and answers delivery questions from them and from the live order, in chat and email. Free includes 150 AI replies a month.