Patchstore24Shopify
Aide Chat
Aide Chat: the AI chatbot
for ecommerce
Aide Chat answers product questions from your real Shopify catalog, shows live order and tracking cards, recommends products shoppers can add to cart, and changes orders for shoppers who prove the order is theirs. It goes on a Shopify store as an app embed with no code, or on any website with one snippet, and hands off to your team the moment a shopper asks for a person. · By Ziyad BasheerWhat the chat agent handles in the conversation
Product questionsRecommendationsWhere is my orderOrder changesHand off to a personCheckout chatProduct questionsRecommendationsWhere is my orderOrder changesHand off to a personCheckout chatProduct questionsRecommendationsWhere is my orderOrder changesHand off to a personCheckout chat
Answer from your catalogShow order cardsRecommend pairingsStart a returnFollow up by emailAsk for a star ratingAnswer from your catalogShow order cardsRecommend pairingsStart a returnFollow up by emailAsk for a star ratingAnswer from your catalogShow order cardsRecommend pairingsStart a returnFollow up by emailAsk for a star rating
$0
To start
The Free plan includes 150 AI replies a month and every feature. No card needed.
No code
On Shopify
Switch on the Aide Chat app embed in your theme editor and save.
1 snippet
Any other website
Paste it once. Aide Chat locks itself to your site so a copied key can't spend your AI replies.
| What it is | The chat surface of the Aide AI Agent: a website widget, a Shopify storefront embed, checkout chat and a hosted chat page, all landing in one inbox. |
|---|---|
| Where it works | Shopify storefronts (app embed, no code), any website (snippet), Shopify checkout (Shopify Plus only), the order thank-you page (every plan) and a hosted chat page link. |
| What it answers from | Your Shopify catalog (options, variants, stock), your knowledge, and a verified shopper's orders and live tracking from Shopify, UPS and FedEx. |
| Order actions | For verified shoppers: cancel, refund, change the shipping address, remove an unshipped item, start a return. Refunds wait for a teammate by default. |
| Widget languages | English, French and German, fully translated. Every string in the widget can be reworded. |
| Price | Free plan with 150 AI replies a month. Paid plans from $39 a month. Replies from your team are always free. |
| Not supported | Voice or phone. WhatsApp, Messenger and Instagram are not yet offered to new workspaces. |
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
What it handles
An ecommerce chatbot that knows the store
Aide Chat reads your catalog, the shopper's orders and live tracking, and answers with them. These are the chats it handles on a Shopify store.
Colours, sizes and stock come from each product's real options as synced from Shopify. If a product only comes in colours, Aide says so. It never turns "in stock" into a delivery promise your knowledge doesn't make.
Customer
Does the Ridge Runner come in a wide fit? I need a 10.
Aide
The Ridge Runner comes in regular and wide. The wide 10 is in stock in black and in olive; the grey is sold out in that size.
✓Answered from your Shopify catalog · Stock as your store reports it
Suggestions appear as a carousel of up to four products with photo, price and a line on why each fits. Shoppers pick an option and add it to their own Shopify cart from the chat. Aide never claims it added something itself.
Customer
I'm looking for a gift under $50 for someone who camps a lot.
Aide
Here are three camping picks under $50. Tap a card for details, pick a colour and add it to your cart from there.
✓Product carousel shown · Add to cart into the shopper's own cart
For a verified shopper, Aide shows a tracking card with the carrier, tracking number, expected delivery and each scan. It reads Shopify's tracking and checks UPS and FedEx directly, and never promises a date the tracking doesn't give.
Customer
Where's my order? It's been a week.
Aide
Your order #1042 is with UPS and out for delivery today. The card below has every scan and a link to UPS tracking.
✓Shopper signed in · Live status from UPS · Tracking card shown
Once a shopper proves the order is theirs, Aide can cancel it, change the shipping address before it ships, remove an unshipped item or start a return. Refunds wait for your team by default, and topics set to Drafts wait for approval.
Customer
Please change the street on #1001 to 2 Elgin St.
Aide
Done. Order #1001 now ships to 2 Elgin St. The city, postal code and name on the order stay the same.
✓Order number and checkout email matched · Address updated in Shopify
"Talk to a person" in the widget hands the chat to your team at once, without the AI answering first. Your team picks it up in the same conversation, and replies reach the shopper by email if they've closed the chat.
Customer
The frame arrived cracked and this is the second time. I'd like to talk to someone.
Aide
I'm sorry, that shouldn't happen twice. I'm bringing in a teammate now, and they'll see this conversation and your order, so you won't have to repeat anything.
✓Handed to your team · Order attached
On Shopify Plus stores, Aide Chat sits in the corner of checkout. It opens only when the buyer clicks it, never promotes products on its own, and knows what's in the checkout. On every plan, it also answers from the order thank-you page.
Customer
Before I pay: is the 32 oz bottle dishwasher safe?
Aide
Yes, the 32 oz bottle is dishwasher safe on the top rack. The lid is hand-wash only.
✓Checkout chat (Shopify Plus) · Opened by the buyer
Aide is the AI platform for customer service. The same AI agent answers in Aide Chat, by email and inside Zendesk, Gorgias and Front, with one set of knowledge and rules.
Customer
Does the Ridge Runner come in a wide fit? I need a 10.
Aide
The Ridge Runner comes in regular and wide. The wide 10 is in stock in black and in olive; the grey is sold out in that size.
✓Answered from your Shopify catalog · Stock as your store reports it
The details
Built for a store's chat
The smaller things that decide whether shoppers trust a chat.Shows what it's doingThe chat names the real step while Aide works: "Looking through products", "Checking your order", "Double-checking the answer".
Answers right awayNo quiet period by default. Set one if your customers write in bursts and you want one reply to the whole thought.
Follow up by emailAide Chat can collect an email, and your team's replies reach a shopper who has left. Their reply lands in the same conversation.
Star-rating CSATA one-to-five star survey in the chat, with reasons for low scores and CSAT reported for Aide and your team separately.
Locks to your siteAide Chat locks itself to the first website it appears on. Your Shopify domains always work, and you can allow other sites.
A chat link, nothing to installEvery workspace gets a hosted chat page for an Instagram bio, email signature or order emails, answered by the same agent.
Your brand, your wordsSet colours, fonts, corner rounding and a dark palette. Every string can be reworded in English, French and German.
Always says it's an AIAsked whether it's a person, Aide says it is an AI: a fixed line in English that no setting can change, and the same in its own words in other languages.
Safe on your storefront
A chatbot you can let talk to shoppers
A chat on your store speaks for your brand. Aide is built so your team decides how far it goes.Test before it goes liveTry the agent from its page, and preview Aide's replies on your real conversations from the last 28 days.
Every reply checkedBefore a reply is sent, Aide checks it. An option a product doesn't have, a promise the topic doesn't allow, or a claim to be human is revised or handed off.
Refunds wait for your teamEvery refund Aide offers waits for a teammate by default. Large refunds requested by Agents need an Owner or Admin.
You set how far it goesEach topic is AI Agent, Drafts or None. New topics start at Drafts, so Aide proposes and a person confirms.
Getting started
Works with your existing stack
Aide Chat conversations land in Aide's inbox. Connect your store so answers use real orders and products, and your helpdesk so Aide drafts there too.
Catalog, cart, orders and tracking, plus order actions for verified shoppers.
Drafts as internal notes, and answers email tickets once a brand is live.
Answers chat and email once an inbox is live, with a draft card in the sidebar.
Drafts in every shared inbox, and answers email once an inbox is live.
Reads orders, products and customers. Order actions are Shopify only.
Set up Aide, get your chat page link, and test the agent from a Claude chat.
Frequently asked questions
Answer product questions from the store's real catalog, look up a shopper's orders and live tracking, and make simple order changes, all without guessing. Aide Chat does each of these, checks every reply before it is sent, and hands off to a person whenever a shopper asks.
Yes. It answers from each product's real options and stock as synced from Shopify, and shows a verified shopper a tracking card with the carrier, expected delivery and every scan. Shoppers prove an order is theirs by being logged in, or with the order number and checkout email.
On Shopify, switch on the Aide Chat app embed in your theme editor and save; no code. On any other website, paste one snippet. You can also share a hosted chat page link, and Shopify Plus stores can turn on chat in checkout.
Yes, for shoppers who prove the order is theirs. Aide can cancel, refund, change the shipping address, remove an unshipped item or start a return, and every refund waits for a teammate by default.
Start free with 150 AI replies a month and every feature, no card needed. Paid plans start at $39 a month with 1,000 AI replies, and replies from your team are always free. See aide.app/pricing for every plan.
If you need voice or phone support: Aide does not handle voice or phone. WhatsApp, Messenger and Instagram aren't offered to new workspaces yet. Chat in Shopify checkout needs Shopify Plus, and on WooCommerce Aide reads orders but can't change them.
Put Aide Chat on your store
Start free with 150 AI replies a month. Switch on the app embed, or paste one snippet on any site.