Empower your agents with pre-generated drafts on relevant conversations

Agent Assist

Unsolicited emails from unknown businesses or individuals offering services or products, often from generic or sales-oriented email addresses

Solicitation

Emails from businesses we've interacted with or subscribed to, often sent from addresses like "newsletter@company.com" or "marketing@brand.com". These are often announcements and newsletters. This also includes invitations to events, webinars, podcasts.

Marketing emails

Automated messages from services like social media platforms, Google Alerts, etc. about new content or activity related to your interests or account, including new posts and comments.

Notification emails

Confirmation emails from online retailers or service providers (e.g., Amazon, eBay, Uber) detailing items purchased, costs, and delivery information

Order receipt

Emails from payment processors or financial institutions (e.g., PayPal, Stripe, banks) confirming completed transactions or transfers

Payment receipt

Service-related messages, encompassing both user-facing notifications such as password reset notifications, and internal business communications. These include account-specific alerts, periodic reports containing service performance metrics, and other business-related information.

Transactional emails

Automated messages related to software systems, development processes, or infrastructure, such as GitHub vulnerability alerts, error logs, deployment status, or domain renewal notifications

Technical notification

Records of customer interactions via phone or chat, not necessarily including a transcription of the complete dialogue, but simply an indication that a call or chat occurred, with metadata.

Record of call or chat

Hi, I have a question about your business.

Stylistic and tone instructions that apply to all drafts and automated responses.

Always-On Instructions