What happens if I forget my apartment number?

The carrier may still deliver to the building, leave a notice, or send it back to the store as undeliverable. Fixing it before it ships avoids all three.

Can Aide add an apartment number to a Shopify order?

Yes, while it is unshipped, for a shopper who passes the ownership check, with address changes switched on. It adds the unit and leaves the street, city and postcode as they were.

What if the order has already shipped?

Share the tracking number. Many carriers let the recipient add delivery instructions, and your team can contact the carrier if it turns into an exception.

Missing apartment number on order

Add the unit number before the label prints.

Add only the missing apartment or suite number, read the full address back, and point to the carrier if it has shipped.Updated November 3, 2026 · By Ziyad Basheer

Use this template free See the template

Short answer

A missing apartment, unit or suite number can send a package back to you, but it is easy to fix before the order ships. Add only the missing part, read the whole address back, and if the label is already printed, share tracking so the customer can leave a delivery note.

The templates

Fills in from Shopify, with a fallbackYours to fill in

EmailUnit number added

Subject: Apartment number added to order.name

Hi customer.first_name, Thanks for catching that. We have added Unit 4B, so order.name now ships to: order.shipping_address Please give it one more look. If anything else is off, reply before it ships.

ChatLabel already printed

order.name is already with order.tracking.carrier, and the label cannot be reprinted now. Try adding your unit number as a delivery instruction on the carrier's site: your tracking number is order.tracking.number.

Internal noteBefore you reply

Unit number missing on order.name. Address on file: order.shipping_address. Customer gave: unit. Unfulfilled: add it in Shopify. Shipped: watch tracking for an exception.

When to use

The customer left an apartment, unit or suite number off the shipping address. Not when they need a completely different address.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.

Only if

They forgot the unitYour incomplete address topic is detected, such as “I forgot my apartment number”.

The order is foundOrder exists is true.

Before or after it shipsTracking exists is not true for the fix, and true for the carrier reply.

Example conversation

Customer

I forgot my apartment number on #1052. It is unit 4B.

Aide

Thanks for catching that. #1052 has not shipped, so I have added unit 4B. It now goes to 88 Queen St, Unit 4B, Toronto, ON M5H 2N2. If anything else looks off, reply before it leaves us.

Customer

That is right, thanks.

✓Unit 4B added to the Shopify address · Order #1052

Frequently asked questions

: The carrier may still deliver to the building, leave a notice, or send it back to the store as undeliverable. Fixing it before it ships avoids all three.
: Yes, while it is unshipped, for a shopper who passes the ownership check, with address changes switched on. It adds the unit and leaves the street, city and postcode as they were.
: Share the tracking number. Many carriers let the recipient add delivery instructions, and your team can contact the carrier if it turns into an exception.

Update shipping addressConfirm a new address, or explain it already shipped.Email · Chat · Internal note Wrong address after shippingA wrong address, noticed after it shipped.Email · Chat · Internal note Shipment exceptionThe carrier reported a problem.Chat · Internal note Edit order after purchaseThe customer wants to change an order they placed.Email · Chat · Internal note

Send this with the order filled in

Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.

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