Recently delivered
Scenario
Customer
Hey, my tracking says my package was delivered yesterday, but I can't find it. What should I do?
Aide
According to our records, your order was recently delivered. If you haven't received it, please check with your neighbors or your local post office.
Customer
I'll do that right away. Thanks for the advice!
You can edit this template and customize it to fit your business after importing it
About this template
This scenario is used when a customer asks about an order that appears to have been already delivered based on the tracking information provided by the carrier. Chances are the order was just delivered or the customer's question came in before the tracking was status updated to delivered. Usually the best course of action here is to inform the customer that the order appears to have been delivered at the known date and a time, and to verify whether it is there or not before proceeding.
Estimated savings
This template saves our customers 4 minutes per conversation on average
Categories
This template is part of the Order tracking Collection
This recently delivered template belongs to the order tracking collection, curated to help you automate order tracking based on common shipping fulfillment scenarios. Explore the rest of the collection:
Order being prepared
Save 4 mins per conversation
Order in transit
Save 4 mins per conversation
Recently delivered
Save 4 mins per conversation
Tracking not available
Save 4 mins per conversation
Shipment exception
Save 3 mins per conversation
Lost in transit
Save 4 mins per conversation
Order not found
Save 3 mins per conversation