Tracking not available

Scenario
Customer
Hello, I got a shipping notification for my order, but when I try to track it, nothing comes up. What's going on?
Aide
While tracking isn't available for your order, it has been shipped and is on its way to you. You should receive it soon.
Customer
I see, thanks for explaining. I'm glad to know it's on its way!
You can edit this template and customize it to fit your business after importing it
About this template
This scenario is used when a shipped order is not trackable because the type of shipment or courier used does not provide a tracking a number and a way to monitor the shipment status or ocassionally because it is a digital product that does not require a physical shipment.
Estimated savings
This template saves our customers 4 minutes per conversation on average
Categories
This template is part of the Order tracking Collection

This tracking not available template belongs to the order tracking collection, curated to help you automate order tracking based on common shipping fulfillment scenarios. Explore the rest of the collection:

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