ChatSide by side
Both shared features. The difference: product A difference 1, while product B difference 2. For their use, I would go with pick, because reason.
Product comparison reply template
Two products, one clear recommendation.
Name the few differences that matter for how the shopper will use it, then make a pick and say why.Updated · By Ziyad BasheerShort answer
When a shopper asks which of two products to buy, compare them on the two or three differences that matter for their use, not every spec. Then recommend one and give the reason in a sentence.The templates
Fills in from Shopify, with a fallbackYours to fill in
EmailLonger comparison
Subject: Product A or product B?
Hi customer.first_name,
Good question. Here is how they compare where it counts:
Point 1: A vs B
Point 2: A vs B
Point 3: A vs B
Since you mentioned their use, pick is the one I would choose. If it turns out to be the wrong call, returns are accepted for 30 days.
StepsProcedure steps
Compare the two products on the two or three points that matter for the shopper's use, using only the product pages.
Recommend one, based on what they told us, with a one-sentence reason.
If you need more to decide, ask one question first.
When to use
A shopper asks how two of your products differ, or which one suits them. Not when they only ask whether one product is in stock.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.
Only if
They are choosingYour product comparison topic is detected, such as “What is the difference between these two?”
High-value productsOptional: a separate procedure that offers a teammate for your most expensive items.
Example conversation
Customer
What is the difference between the 0.6 L and the 1 L teapot? It is mostly just for me.
Aide
Both are the same glazed stoneware with a removable steel infuser. The 0.6 L pours about two cups and the 1 L about four. Brewing mostly for yourself, I would go with the 0.6 L: it is lighter to pour and you will not be making more than you drink.
✓Compared from both product pages
Frequently asked questions
Two or three, the ones that change the decision. The full spec table is already on the product pages.
Yes. Aide reads the product pages with every variant and option, and in Aide Chat it can show both products as a carousel with add to cart.
Yes. The shopper asked because they could not decide. A pick with a reason closes the question; a neutral list hands it straight back.
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.