ChatSize pick
The product fits true to size / small / large. For a usual size, we suggest size. The chart puts measurement in size. If it is not right, size exchanges are free within 30 days.
Size guide reply template
Help them pick the size that fits.
Answer from your size chart and fit notes, ask for the one measurement that settles it, and say what happens if it is wrong.Updated · By Ziyad BasheerShort answer
A good size reply uses the product's own chart and fit notes, asks for one measurement when the shopper has not given it, and makes a clear pick between two sizes. Close with how size exchanges work, so the decision feels safe.The templates
Yours to fill in
ChatAsk for a measurement
Happy to help with sizing. What is your chest / waist / foot length in inches or cm? The product runs fit note, so that one number settles it.
StepsProcedure steps
Answer from the size chart and fit notes for the product the shopper is viewing or names.
If they have not given a measurement, ask for the one the chart uses.
Between sizes, give the advice in our fit notes.
Never invent a measurement the chart does not list.
End with how size exchanges work.
When to use
A shopper asks which size to buy or how a product fits. Not when they already have the item and want a different size.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.
Only if
They ask about fitYour size advice topic is detected, such as “Does this run small?”
On a product pageIn Aide Chat, Aide knows which product and variant the shopper is looking at.
Example conversation
Customer
I usually wear a medium. Does the waxed jacket run small?
Aide
The waxed jacket fits true to size with room for a sweater underneath, so a medium should suit you. The chart puts a 38 to 40 inch chest in medium, if you want to check. Size exchanges are free within 30 days if it is not right.
Customer
Perfect, medium it is.
✓Fit notes read from the product the shopper was viewing
Frequently asked questions
How the item fits against their usual size, the chart measurement that matters, one clear recommendation, and the exchange policy if it turns out wrong.
Yes, from your size chart and fit notes. Aide reads the sizes listed on your product pages and never suggests one the product does not come in.
Ask for one, the one your chart is built on. A list of five measurements in chat loses the sale.
It helps. A shopper who orders the right size the first time never needs the swap, the second label or the wait.
Related templates
Product availabilityAnswer whether an item is in stock.ChatProduct comparisonExplain how two products differ and which one fits.Chat · Email · StepsReturn policyCopy a return and refund policy, plus the reply.Policy · ChatReturn requestThe customer wants to send an item back.Email · Chat · Internal note
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.